Lenovo — Mobile phone lenovo p70 worth 13300

Address:

Thrissur, Kerala, 680010

My grievance sent to lenovo
sir
I am writing to bring to your attention a serious issue.i had bought a lenova p 70 phone from a lenova dealer thrissur kerala(p70 -A BLUE [protected] ) . unfortunatly its mike is not working.but i cant produce phone with in seven days. because i was out of station.when i returned after my business i produced the phone and register the complaint before the dealer.it http://dealer.it was on[protected].but the dealer did not replace the phone.they sell me a complaint phone.As a customer i have rihgt to get new phone.i am going to file complaint in consumer court kerala.it http://kerala.it is shame to lenova a reputed company.i have been using your productd since 2006(laptop and computer).but this phone had complaint very first day. i hope to hear back from you about this incident.i
want to replace my phone.now it is at your service centre thrissur kerala.

santhosh manicheri

ardra, thirooparambil

kolazhy

thrissur 10

kerala
reply
Response By E-mail (NIKHIL CHAKRAVARTHY) (08/02/2016 06.18 PM)
Dear Mr. Manicheri,

Thank you for contacting Lenovo Technical Support.

We hereby acknowledge the receipt of your email. As per your mail we understand that the issue with your phone is mike not working as per designed.

We apologize for the inconvenience caused and please be assured that we will provide you a resolution.

In your mail you have requested for the replacement of the phone. Unfortunately we are unable to proceed further with the replacement as it does not fulfil the criteria.

Replacement criteria for the customers:

Customers need to report the issue within 7 Days from Invoice Date.

Therefore, we are unable to proceed with the request but we can certainly assist you with system repair.

If you need any technical support for Lenovo Smartphone, please contact us on:
• Toll free number:[protected]
• Email: [protected]@lenovo.com

The reference number for this e-mail interaction is[protected].

Thank you for your cooperation and understanding.
We appreciate your business with us.

Thanks and Regards,
Minnu K. Nyshadhan.

I bought the phone on[protected]
paid amount-rs.13300
shows complaint very first day
register complaint over phone on second day
phone produced to dealer on 10 the day from purchaised
he directed to service centre on that day
service centre need 20 days to solve complaint and replace the mike
is it justice?
as a customer, what i do?
waiting for one month?
its pure cheating