Lenovo Mobiles — replacement or refund of mobile

Sir,

PLEASE EXPEDITE REPLY INSTEAD OF GAINING THE TIME PLEASE. It is observed from the day one that you people are gaining more and more time with one or other pretext, which is not acceptable nor tolerable. Only way to solve my problem is refund of money claimed and render satisfactory customer service instead of making the issue to public and other medias . hope you will understand the gravity of situation and immediate response is much appreciated and acknowledged.

R PRASADA RAO
16.05.2015

Hi All,

Thank you for your email. I’m out of the office and will be back on 7th May 2015. During this period I will have LIMITED / No access to my email. please expect a delay in response.

For assistance please contact : [protected]@lenovo.com

Thanks and Regards
Naveen B J
Lenovo India

03.05.2015
Sir, your representative informed that the matter will be settled as per conversation with lohith and reply will be mailed but no response till date . an early decision in this regard will be very much appreciated.
R PRASADA RAO [protected]


sir, any decision and reply should be mailed to me or contact over phone please

sir, thanks for your belated response. hope for early reply with positive signs.

Response By E-mail (AJAY UTHAMAL) (23/04/2015 05.18 PM)
Dear Rampalli,

We want to inform you that as your telephonic conversation with Lohith, we had escalated this case to the superiors. As soon as he get the reply, he will be reverting back to you with a resolution.

We appreciate your patience and support.

Reference number :[protected].

Regards,
AJAY UTHAMAN
Lenovo India Smartphone Technical Support

How am I doing? Please Email my Manager Lohith Nayaka: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1

sir, your reply is not convincing and you cannot dictate terms to collect the mobile after lapse of more than two months keeping in your service center. You have not called me over phone at all and this is not acceptable please
let us decide the matter in appropriate forum.

Response By E-mail (AJAY UTHAMAL) (23/04/2015 02.11 PM)
Dear Rampalli,
We want to inform you that we tried calling you to inform you regarding this case, but there was no response from your side.
As in the earlier conversation, we have informed you that we will not be able to provide you refund or replacement.
As per our superiors, we can give you one month extended warranty.

We appreciate your patience and support.

Reference number :[protected].

Regards,
AJAY UTHAMAN
Lenovo India Smartphone Technical Support

How am I doing? Please Email my Manager Lohith Nayaka: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1

sir,
I NEVER EXPECTED A REPLY AFTER PROLONGED CORRESPONDENCE AND MENTAL AGONY AND MY PATIENCE. Lenovo company is not giving charity nor begging or gift to me and it is emphasized that it is my genuine and justified demand . The amount is out of hard earned money. Your people version of collecting from service center after two months without any reason is construed as negligence of service and unsatisfactory replies besides testing the patience. Now I decide to ask you for refund of the amount plus compensations for the damages . I REALLY EXPECTED THAT A MNC COMPANY LIKE YOURS IS PROTECTING THE EMPLOYEES WHO COMMITTED THE MISTAKE INSTEAD TAXING AND CAUSING MENTAL AGONY, inconvenience to CUSTOMER, WHO OPTED FOR PURCHASING MOBILE. LASTLY BETTER TO OPEN A SERVICE CENTER IN A PLACE LIKE WARANGAL INSTEAD OF DEPENDING UPON SOME REPRESENTATIVES PLEASE, ANYHOW IT IS YOUR PROBLEM ONLY.

Your proposal is not acceptable, agreeable and tenable. It is observed that after two months lapse period you are simply stating that replacement and refund is not possible is not appropriate. Further let the issue be settled in consumer forum or appropriate authority. Further you are not taking action against the people who released the mobile with defects from company and wants to punish customers. .
i purchased lenovo a 526 mobile on 14.01.2015 and it is having mother board problem, battery problem and suddenly stopping mobile. the peace was delivered with out checking primary problems by lenovo mobile group. The mobile was delivered to service center on 23.02.2015 and they took nearly one month to get repairing. the company people say that the replacement is not possible and wants to give repaired one only. Even today i had called on lenovo mobile services[protected]but their response is not at all good. I REQUEST YOUR GOOD SELVES TO HELP ME IN THIS REGARD. LENOVO MOBILE NO. [protected].
MY MOBILE IS IN SERVICE CENTER FOR THE LAST TWO MONTHS AND RESPONSE FROM LENOVO IS POOR TO MY GENUINE REQUEST.

IT IS OBSERVED THAT LENOVO MOBILES WANTS TO PROTECT THEIR EMPLOYEES INSTEAD OF EXTENDING CUSTOMER SATISFACTION AND PROMPT SERVICE. HOPE FOR AN EARLY RESPONE
sir an early reply in this regard is very much appreciated. keeping silence is no solution please

ResponseByE-mail(MOHAMMEDASHIQ)(21/04/201512.27PM)
Dear
Mr.prasadarao
ThankyouforcontactingLenovoTechnicalsupport .
As per your mail we understand that your looking for the replacement.
We apologize for the inconvenience caused and will be glad to assist you regarding thesme.As per the update received from our superiors and concern team, we are regret to inform you that replacement or refund is not been approved.
We informed you this previously, hence we would request you to collect your phone fromtheservicecentre.
Thereferencenumberforthise-mailinteractionis[protected]Weappreciateyourbusinessw...⇄ andregards

MohammedAshiq
LenovoIndiaSmartphoneTechnicalSupport
Email: [protected]@lenovo.com
Supportwebsite: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Forvoicesupportpleasecontacttollnumber:[protected]
How am I doing ? Please Email my Manager Lohith Nayaka : [protected]@lenovo.com

R PRASADA RAO
[protected]
Dear Valued Customer,
We acknowledge the receipt of your mail
Our Team is working on your query and shall revert to your e-mail within 24 hours.

At Lenovo, we are committed and we thank you for giving us this opportunity to serve you.

The mailbox ID has changed, going forward please write to [protected]@lenovo.com for smartphone service relates issues.

Our working hours are Monday to Saturday 10Am to 7PM.

Regards
Lenovo Smartphone Technical Support
Phone Support : TFN#[protected]
[---001:000460:4722)

Hanmkonda
30.03.2015
To
The vice president
LENOVO MOBILES
KOLKATTA

Dear Sir,
JODI LENOVO MOBILE A 526 – IMEI NO.[protected] –RECURRING PROBLEMS
I INVITE CORRESPONDENCE RESTING ON THE SUBJECT AND WISH TO SUBMIT THE FOLLOWING FOR YOUR PERUSAL.
1. MOBILE IS IN YOUR SERVICE CENTER SINCE 23.02.2015 AND YOUR CORPORATE PEOPLE HAVE ALSO NOT TAKEN INITIATE ON MY GENUINE REQUEST FOR REPLACEMENT OF MOBILE.
2. MOBILE IS GIVING PROBLEM SINCE BEGINNING AND PURCHASED SAME ON 14.01.2015. YOUR SERVICE CENTER HAS REPORTED THE PROBLEM AS UNDER.
QUOTE : BATTERY BACK UP, PHONE IS GETTING STOPPED WITH THE REASON DOUBLE LOCK. IS IT NOT A MANUFACTURING PROBLEM. HOW A REPUTED COMPANY LIKE YOURS WILL RELEASE THE MOBILE WITHOUT TESTING . WHY CUSOMER HAS TO SUFFER FOR YOURS DEFECIENCY IN SERVICES.
3. Your service center at Hanamkonda is not fully EQUIPPED OR PROPER PERSONS REPLY FOR THE GREVENIENCES OF CUSTOMERS.

Considering the above, I request your good selves to kindly replace my mobile in good and perfect condition with all accessories or alternatively refund the amount plus damages for delay in services.

PLEASE EXPEDITE YOUR REPLY TREAting the matter as urgent.

Yours sincerily.

R PRASADARAO
[protected]@lenovo.comToday at 7:06 PM
Dear sir, my request for replacement of mobile is not considered positively and i will be constrained to initiate appropriate steps for the loss of time and others through appropriate forum. repeating the old and same answer will not serve the purpose like a reputed company like yours please.
R PRASADARAO
[protected]@lenovo.com
DEAR SIR, I NEVER EXPECTED A REPLY AFTER PROLONGED CORRESPONDENCE AND MENTAL AGONY AND MY PATIENCE.
[protected]@lenovo.com
Today at 4:48 PM
Response By E-mail (DEEPU MOHAN) (26/03/2015 05.18 PM)
Dear Mr. Prasad,
Thank you for contacting Lenovo Technical Support.
As per the confirmation from the concerned team we will not be able to proceed with the replacement request. As per the telephonic conversation with the service centre your mobile is ready for customer pick up. Mobile battery got replaced and the mobile is working fine now. We are requesting you to collect the mobile from the service as the issues in your mobile got solved.
The Reference Number for this interaction is :[protected].

Thank you for your cooperation and patience.
Thanks & Regards,

Deepu Mohan
Lenovo India Smartphone Technical Support
Email: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1http://support.lenovo.com/in/hi/products?type=Phones&c=1
For voice support please contact tollnumber:[protected]How am I doing ? Please Email my Manager Lohith Nayaka : [protected]@lenovo.comMar 19 at 11:48 AMResponse By E-mail (Sumit Kumar Behera) (19/03/2015 12.18 PM)
Dear Mr Rampalli,
Thank you for contacting lenovo technical support.
We have escalated the case with the concern team and we are waiting for their responce.
Once we recieve a update from the team we will be updating you the same.
Reference Number[protected]
Thank you for your cooperation and patience.

Regards,
Sumit Kumar Behera
Lenovo India Smartphone Technical Support

How am I doing? Please Email my Manager Lohith Nayaka: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Customer By Service Email (Rampalli prasada rao) (18/03/2015 09.11 PM)
madam, an early reply in the matter will be very much appreciated and admired. but delay will not be beneficial to both. hope you people understood the same.
Hanmkonda
16.03.2015
To
The vice president
LENOVO MOBILES
KOLKATTA
Dear Sir,
JODI LENOVO MOBILE A 526 – IMEI NO.[protected] –RECURRING PROBLEMS
I INVITE REFERENCE TO MY VARIOUS E-MAILS AND TELECONS ON THE CAPTIONED SUBJECT AND SURPRISED TO NOTE THAT I AM NOT IN RECEIPT OF ANY REPLY EXCEPTING INFORMING THAT THE MATTER HAS BEEN REFERREWD TO HIGHER AUTHOURITIES. I WOULD LIKE TO KNOW HOW MANY DAYS OR MONTHS IT TAKE TO REPLY MY GENUINE REQUEST. FURTHER I HAD RECHARGED INTERNET PACK ONE MONTH BACK IN LENOVO MOBILE AND THE SAME ALSO LAPSED. THUS I WISH TO SUBMIT THAT THE FOLLOWING INCONVENIENCE CAUSED TO ME BY YOUR DELAY DECISIONS.

1. MY MOBILE IS IN YOUR SERVICE CENTER AT HANAMKONDA SINCE 25.02.2015.
2. PURCHASED MOBILE ON 14.0.2015 AND SUFFERRED UPTO 24.02.2015 WITH ONE OR OTHER PROBLEMS.
3. I HAVE LOST INTERNET PACK FOR MORE THAN ONE MONTH IN MY VODAPHONE BECAUSE OF DELAY IN TAKING DECISION FROM YOUR SIDE.
4. VISITING BIG C AND SERVICE CENTER SEVERAL TIMES AND CAUSED LOT OF INCONVENIENCE. FURTHER THERE IS NO PERSON TO GUIDE TO REACH YOUR SERVICE CENTER. I NEVER ANTICIPATED THIS TYPE OF SERVICE .
5. YOU PEOPLE CAUSED UNNECESSARY MENTAL AGONY AND LOT OF INCONVENIENCE.
6. I WOULD LIKE TO KNOW HOW MUCH TIME IT TAKES TO GIVE YOUR DECISION.
7. I AM ANXIOUSLY WAITING FOR REPLY ALTERNATELY; I MAY HAVE TO TAKE DECISION TO APPROARCH APPROPRIATE FORUM FOR JUSTICE AND SPEEDY REDRESSAL.

Hoping for early response in the matter please AND EARLY REPLACEMENT OF MOBILE.

Please expedite reply, TREATING THE MATTER AS MOST URGENT.


R PRASADARAO
[protected] /[protected]


Hanmkonda
26.02.2015
To
The vice president
LENOVO MOBILES
KOLKATTA

Dear Sir,
JODI LENOVO MOBILE A 526 – IMEI NO.[protected] –RECURRING PROBLEMS

I had purchased JODI LENOVO MOBILE A 526 – IMEI NO.[protected] from BIG C, WARANGAL ON 14.01.2015. VIDE THEIR INVOICE NO.SI/WGL/25156 DATED 14.01.2015. The relative copy of the cash bill is enclosed . Right from day one the problems faced by me are as under.

1. BIG C people have supplied the flip craft cover only after 40 days from the date of purchase in the meanwhile the mobile has to be used by me.
2. The battery back is not lasting more than two hours and BIG C people have done something and told that the battery will work but the result is same.
3. When the call is received double lock alert will come and two times pressing only the same will be vanished.
4. The service center people i.e Suntek computers, shop no.12, Loyal arcade, Hanamkonda, Warangal dist Telangana is non cooperative and every time, forced to contact your help line. The mobile is in service center vide receipt no.1475 from 25.02.2015. Every time I have to contact and they say that the problem will be resolved.
5. They have informed that the backup I have to take but my attempts from outside are futile. However the service center people have asked me to come today to help in this regard.
6. It is informed that the problem may be with the mother board and same has to be replaced. Battery is also problem right from the day one.
7. This mobile is presented to me by my wife on birthday. I worked in IOB as Chief Manager and now staying at Hanamkonda
Hope for early solution i.e replacing the mobile and fresh one without any problems. The facts have been appraised thrice over mobile to your service center from 23.02.2015 onwards.
An early reply in this regard is very much appreciated to avoid unnecessary corresponding and issues. I HOPE BEING AN CORPORATE COMPANY, MY requirement will be met and do natural justice to me.
Yours Sincerely,

R PRASADA RAO
D NO 2-89 BANK COLONY BEHIND SADHANA COLLEGE
BHIMARAM 506015 HANAMKONDA WARANGAL TELANGANA
[protected] / [protected]
SIR,
YOU HAVE BEEN REPEATING THE POLICY OR SOMETHING WITHOUT GOING INTO THE INCONVENIENCE CAUSED AND VISIT BIG C ASWELL AS YOUR SERVICE CENTER SEVERAL TIMES WITH WASTING MONEY, TIME AND OTHERS. YOUR NOT SEEING THE INCONVENEIENCE CAUSED TO ME. BUT BENT UPON REPLYING THE SAME VERSION OF TYOUR POLICIES TIME AND AGAIN AS A ROUTIONUE. MINE IS A SPECIAL CASE TO BE CONSIDERED BY YOUR COMAPNY KEEPING ASIDE THE POLICY OR ANY THING . THERE IS WAY OUT FOR ANY PROBLEM AND YOUR ARE COMPANY TAKING VERY THING LIGHTLY, WHICH REALLY AFFECTS CUSTOMER SERVICE AND ALSO SATISFACTION. HOPE FOR RECONSIDERING THE REQUEST NOT BY LOWER AUTHOURITIES BUT BY YOUR TOP MANAGEMENT. SINCE MY MOBILE IS IN YOUR SERVICE CENTER REGHT FROM LAST WEEK OF FEB 2015. REGRETTING THE INCONVENIENCE WILL NOT SOLVE THE PROBLEM BUT I HAVE TO APPROACH APPROPRIATE FORUM THE REDRESSAL IF NO RESPONSE IS FORTHCOMING AND COMPANY HAS TO ASWER FOR THE INCONVENIENCE CAUSED TO ME. NOW I ASK YOU A QUESTION THAT WHY
I SHOULD TAKE A MOBILE OF YOUR COMAPANY AND FACE MENTAL AGONY AND INCONVENIENCE. HOPE THAT YOU WILL UNDERSTAND THE GRAVITY AND SOLVE THE PROBLEM IMMEDIATELY OR ELSE, I MAY HAVE TO TAKE OR INITIATE ACTION TO SOLVE MY GENUINE REQUEST. I COULD NOT UNDERSTAND WHY A REPUTED COMPANY RELEASES A MOBILE WITHOUT TESTING THE MOBILE I.E MOTHER BOARD PROBLEM AS STATED BY YOUR SERVICE CEENTER AND BATTERY OF DEFECTIVE IN NATURE.
hOPE I THINK THAT YOU WILL UNDERSTAND THE PROBLEM AND SOLVE THE PROBLEM TO AVOID INCONVENIENCE TO BOTH.
R PRASADA RAO
[protected]/ [protected]
[protected][protected]----
On Mon, 2/3/15, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
Subject: scan copy [Incident:[protected]]
To: [protected]@yahoo.in
Date: Monday, 2 March, 2015, 4:56 AM

Response By E-mail (LALITHA
SHETTALLI) (02/03/2015 10.56 AM)
Dear Mr. Rao,
Thank you for contacting Lenovo Technical Support.
We understand that your smart phone is in Service Centre
since 27/02/15. We apologize for the inconvenience caused
and will definitely assist you regarding the same.

As informed earlier, unfortunately we are unable to proceed
further with the replacement as it does not fulfil the
criteria.

Replacement criteria for the customers :

Customers need to report the issue within 7 Days from
Invoice Date.

Therefore, we are unable to proceed with the request but we
can certainly assist you with system repair.

As per our record, your Reference Number SRIN[protected]
is in Progress. Service centre has already applied for the
part. They will get in touch with you once the phone is
repaired and ready to collect.

The Reference Number for this interaction is :[protected].

Thank you for your cooperation and patience.

Thanks & Regards,

LALITHA SHETTALLI
Lenovo India Smartphone Technical Support
E-mail: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
http://support.lenovo.com/in/hi/products?type=Phones&c=1


For voice support please contact tollnumber :
[protected]

How am I doing ? Please E-mail my Manager Lohith Nayaka : [protected]@lenovo.com


Customer By Service Email (Rampalli prasada rao) (01/03/2015
03.56 PM)
SIR, MY REQUEST IS FOR REPLACEMENT OF PHONE IN VIEW OF
VARIOUS ISSUES CLEARLY EXPLAINED BESIDES NOT ONLY BATTERY
BUT MOTHER BOARD PROBLEM IS ALSO THERE. I SINCERELY ADVICE
YOU TO FORWARD MY GENUINE REQUEST IMMEDIATELY TO YOUR HIGHER
AUTHORITIES TO CONSIDER MY GENUINE AND JUSTIFIED DEMAND FOR
REPLACEMENT OF MOBILE. HOPE FOR EARLY ACTION IN THIS REGARD
TO AVOID UNPLEASANTNESS PLEASE, HOPE FOR YOUR RELY AND
EXPECT FOR GOOD AND SATISFIED CUSTOMER SERVICE PLEASE, PLEASE
INITIATE IMMEDIATE ACTION PLEASE. HOPING FOR IMMEDIATE
ACTION AND PROMPT REPLY INSTEAD OF REPEATING THE SAME OLD
WORDS I.E. YOUR POLICY AND OTHERS,

On Friday, 27 February 2015 12:30 PM, "[protected]@lenovo.com"
<[protected]@lenovo.com>
wrote

Response By E-mail (MAX ALFANSO) (27/02/2015 01.00 PM)


Dear Mr. Rao,

Thank you for contacting Lenovo Technical Support.
As per your mail we understand that your are facing issues
with your phone's Battery.
We apologise for the inconvenience caused to you and will
assist you regarding the same.

We would like to inform you that the Service Centre team has
ordered for the part and are waiting for the part arrival.
Once the part is arrived they will fix the issue of your
phone and will update you about the same.

Response By E-mail (LALITHA SHETTALLI) (02/03/2015 10.56 AM)
Dear Mr. Rao,

Thank you for contacting Lenovo Technical Support.
We understand that your smart phone is in Service Centre since 27/02/15. We apologize for the inconvenience caused and will definitely assist you regarding the same.
As informed earlier, unfortunately we are unable to proceed further with the replacement as it does not fulfil the criteria.
Replacement criteria for the customers :
Customers need to report the issue within 7 Days from Invoice Date.
Therefore, we are unable to proceed with the request but we can certainly assist you with system repair.
As per our record, your Reference Number SRIN[protected] is in Progress. Service centre has already applied for the part. They will get in touch with you once the phone is repaired and ready to collect.
The Reference Number for this interaction is :[protected].
Thank you for your cooperation and patience.
Thanks & Regards,
LALITHA SHETTALLI
Lenovo India Smartphone Technical Support
E-mail: [protected]@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1 http://support.lenovo.com/in/hi/products?type=Phones&c=1
For voice support please contact tollnumber :[protected]
How am I doing ? Please E-mail my Manager Lohith Nayaka : [protected]@lenovo.com

Sir,

I have purchased Lenovo A7000 in April'2015. My mobile is in Warranty period.

I have problem in Touch Screen. I have given it to in your Service Centre for the touch screen problem at Ahmedabad Service Centre on 20.07.2015. My Work Order No is : LAT/LO/15/00890 dated 07/20/2015 12:46:35 PM.

They told me your problem will solve in 5 to 6 working days. I called them so many times but they at told me that the parts is not available. they always answered that the parts is not available. I told him today already 15 days passed still the my problem is not solved.

They give me very bad answer that you may took your phone. Whenever the parts come you may called for replace the. This is not a good services for your service centre.

The Lenovo A7000 is the latest new launched phone and how the parts are not available ?

The Leveno is known as a good - reputed company and thats why i have purchase the mobile Lenovo A7000.

The there are not parts then please replace me the A7000 Mobile Piece.

My Mobile No is :[protected].

Service Centre No is :[protected]

Sir, I have purchased Lenovo A7000 in April'2015. My mobile is in Warranty period.I
have problem in Touch Screen. I have given it to in your Service Centre
for the touch screen problem at Ahmedabad Service Centre on 20.07.2015.
My Work Order No is : LAT/LO/15/00890 dated 07/20/2015 12:46:35 PM.They
told me your problem will solve in 5 to 6 working days. I called them
so many times but they at told me that the parts is not available. they
always answered that the parts is not available. I told him today
already 15 days passed still the my problem is not solved.They give me very bad answer that
you may took your phone. Whenever the parts come you may called for
replace the. This is not a good services for your service centre.The Lenovo A7000 is the latest new launched phone and how the parts are not available ?The Leveno is known as a good - reputed company and thats why i have purchase the mobile Lenovo A7000.The there are not parts then please replace me the A7000 Mobile Piece.My Mobile No is :[protected].Service Centre No is :[protected]