Lenovo — Model-Notebook LN 15, GEN2 ITL I3 4GB 1T, B NO-OS -LENOVO HSN/SAC Code: 84713010, Serial Number: 1S82KB00GHIHPG02, GAPS Notebook..

Address:

Bangalore

Case ID:[protected]

Letter drafted to Lenovo on 18/09/2021
Hi,

My name is Devasia Augustine, ordered one Laptop through Lenovo official Online Site, from Kochi, Kerala on 22nd July, :

Model-Notebook LN 15, GEN2 ITL I3 4GB 1T, B NO-OS -LENOVO HSN/SAC Code: 84713010, Serial Number: 1S82KB00GHIHPG02, GAPS Notebook..Part Number: 82KB00GHIH, with the MRP of 39000 for Rs.31, 522.

Lenovo online supply partner Savex Technologies Private Ltd had generated invoice on 24th July and after 5 days I have received the item here in Kochi.

Since I was not in Kochi, the item received at my flat, by Security and On 11th August, I have taken the item to Lenovo own Showroom, Oberon Mall, Kochi, for installing windows 10. The engineer has opened the laptop at showroom for installing windows 10 and he had come to know that the item is defective and HDD is not detecting. He advised me to approach Service Center then and there itself for the replacement.

I moved to their Authorised Service center on the same day, 11th August and they asked me to provide carton box also for DAP and asked me to provide it on next day 12th August since it was in the evening time. On 12th morning itself I have submitted everything with Bill.

For one month, there was no reply from Service center. Since there was no reply, When I contacted them this month September, they replied me that the DAP will come after 4 days...Same way they made me fool many days whenever I contacted them. Saying It will be provided next day..Then there would not be any reply or call from them. The Great Service Center Name is "AARJAY Associates, Melka Tower, Cheruparambath Road, Kadavanthra.

So today when I reached the service center directly for asking the status, they told me that I can take back the device and no DAP reply has come. The case ID is: [protected].

When I contacted Lenovo customer care they told me that the invoice was generated on 24th July. I approached them after 10 days only and spare parts can be replaced. They never considered the courier delivery period from Bangalore to Kochi during this Corona Season criticality. Considered only the invoice generated date in Bangalore, not the delivery date in Kochi.

I need to get the reply from Lenovo side. I never accept any repired item and spare parts replaced item. Either need to get a new Laptop or My money back in my account soon.

I could not use the new item purchased for "a Moment". I purchased the same for my kid for attending online class. This purpose is also got raped by Lenovo.

I Will accept 2 options:

1. New Laptop
OR
2. My money back.

The defective Laptop is available with the "Great" Service center now.

I believe in Consumer Rights in India and Am strongly believe in Consumer Rights Laws and Court and it will protect my Rights and I will not be penalised. I do strongly believe that Indian citizen consumer rights will be protected by Central Govt.too.

Attached invoice copy for your reference. I am sure that I am blindly cheated, providing defective item or refurbished laptop, since it's purchased through online.

Regards
Devasia Augustine
[protected]