Lenovo — Multiple products

I bought a monitor and graphics card from Lenovo. Before they every shipped they lowered the price by $59 on one and $98 on another. Their site clearly states they will price match any site including their own for up to 20 days I believe. I contact someone from support with the email [protected]@lenovo.com and he tells me that once my graphics card is shipped to email him and he will do the refund. On top of that I have yet to receive the $39 in rewards points that I am owed. The person hasn't responded to me at all now and just flat out ignores me. I have now email him 4 times with zero response. My next response is a false advertising claim if this is not resolved quickly.