Lenovo — My daughters laptop

Address:

Saint Francis University, PA

My daughter is visually impaired- legally blind- and is attending college. One of her accommodations is to have a larger laptop than what the school provides. She was given this laptop, a 17.5". However, now that it has broken, Lenovo "repaired" it and sent it back once. It is still not in working condition. The school gave her a loaner but it is not the accommodating size for her visual needs. Lenovo sent another laptop- used and also broken. It has no functioning speakers or mic. How do we do virtual classes?! They still have yet to give her a good laptop that meets her needs with her visual impairment. My solution would be for Lenovo to send a brand new replacement to my straight A college student who now has anxiety because she cannot complete her assignments in a timely manner! Why is there an issue in replacing it? You obviously weren't able to fix it the last 2 times.