Lenovo — My Lenovo S90-A is at the service centre for the second time in four months! #poor quality#I want justice for the money i spent#

Address:

Mumbai City, Maharashtra

Lenovo S90-A 32G (Platinum) Batch: [protected] Imei No: [protected] Ean No:[protected] I, Ms.Harsha Jayasankar, bought the above mentioned Lenovo phone on 25th Feb, 2015 from a store called Solutions at Ghatkopar(E). It was working well until 10th April, 2015 when i gave it to Shriram Neotech Lenovo service center at Dadar(W) because of its speaker problem. None of the speakers were working and by that I mean it was like the phone was on a complete mute and hence, useless. The service center rectified the problem in about 7 days or so stating that they had to change the mother board. It had been working fine since then until 23rd June, 2015 when i noticed that the display of the phone is gone. I gave my phone for service (because of no pone display) for the second time in four months on 25th June, 2015 to B2X-001 Allied Services CSL India in the below mentioned address: 105, 2nd Floor, Ranjith Studio Complex, Dadar Station Road, Dadar (E) - 400014 [protected] /[protected] Contact: Sameer Kokate Job sheet no: SRB2X[protected] They told me that they would give me the rectified Lenovo phone back within fifteen days (which is too long a timeline for a phone service). And now it's been 20 days and they still haven't done anything about my phone. I tried calling the service center several times but either their number is busy or nobody picks up the phone. And whenever someone attended the call they would keep postponing the dates that I am supposed to receive my phone back after service. On 15th July, 2015 I was supposed to get my mobile back, but when I spoke to the customer care lady, she said they ll give the phone on Friday (17th July, 2015) which would be tomorrow and I am pretty sure they are gonna postpone the date of return further. The worst part about this whole phone service drama are the people attending the customer calls at the service center who are so annoyingly hopeless that before I finish the conversation they would just hang up on me. It happened every single time which is means this is how they prefer to treat your customers. But is this the way you should be treating your customers? I wouldn't have had the need to go to a damn service center and waste my time and be treated like this by your employees if your product worked properly. Worst customer service ever. I have completely lost trust in your customer service as well as Lenovo products and would never suggest your products to anybody ever. The phone is just about four months old and It has had two major problems, twice! I have had enough of this drama. And I value the money I have paid for the Lenovo product. Hence, I would like to get the phone replaced or preferably my money refunded as soon as possible because I really do not want to deal with crappy products of Lenovo ever again! Harsha Jayasankar