Lenovo — My phone is dead (phone is in warranty

Address:

Ghaziabad, Uttar Pradesh, 201013

Dear ms. Priyanka kumari


As per your instruction, please find the attached job card copy for your reference.

I am waiting for your response.

Dear mr. Tyagi,

Thank you for contacting lenovo technical support.

As per your mail, we understand that your phone issue has not been resolved even after visiting the service centre.

We apologize for the inconvenience caused and please be assured that we will assist you to get the issue resolved.
We understand your disappointment and appreciate your patience.

As per the telephonic conversation with the service centre and you we got to know that your phone is with you, so kindly submit your handset in service centre and kindly share the job sheet number so that we can escalate.


The reference number for our interaction is[protected].

We appreciate your cooperation and patience.
Thank you
Regards,
Priyanka kumari

Lenovo india smartphone technical support
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
For voice support please contact toll free number:[protected]
How am i doing? Please email my manager lohith nayaka: [protected]@lenovo.Com

Customer by service email (Dinesh tyagi) (04/08/2016 09.31 am)


Dear sir,


Please find the imei no of the mobile

Imei 1-[protected]

Imei2- [protected]

Still we haven't receive any feedback from your side.


Regards

Dinesh tyagi

[protected]

[protected]


On tue, aug 2, 2016 at 5:54 pm, dinesh tyagi wrote:


Dear sir,

I have visited two times and i haven't time for go to service centers
And secondly service center people's told me that phone is not repairedi have already attached job card in my previous mail.
Kindly resolve my matter as soon as possible.

I am waiting for your response


On aug 1, 2016 6:46 pm, "[protected]@lenovo.Com" wrote:


Customer by service email (Dinesh tyagi) (03/08/2016 12.46 pm)


Dear sir

I am still waiting u response


On tue, aug 2, 2016 at 7:36 pm, dinesh tyagi wrote:


— forwarded message —
On aug 2, 2016 6:00 pm, "dinesh tyagi" wrote:

on aug 2, 2016 5:54 pm, "dinesh tyagi" wrote:

dear sir,

i have visited two times and i haven't time for go to service centers
and secondly service center people's told me that phone is not repairedi have already attached job card in my previous mail.
kindly resolve my matter as soon as possible.

i am waiting for your response

on aug 1, 2016 6:46 pm, "[protected]@lenovo.Com" wrote:

response by e-mail (Amogh k) (01/08/2016 07.16 pm)
dear mr. Tyagi,

thank you for contacting lenovo technical support.

as per your mail, we understand that you are still facing issue with your lenovo smart phone. We apologize for the inconvenience caused and will be glad to assist you regarding the same.

we would like to inform you that visit service centre again and share the job sheet with us so that we can escalate your to concern team and get your phone issue resolved at theearliest.

the reference number for this e-mail interaction is[protected].

we appreciate your cooperation and patience.

thanks and regards.
amogh. K
lenovo india smartphone technical support
support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
self-help / diagnostic app - https://play.google.com/store/apps/detailsid=com.lenovo.serviceit
for voice support please contact toll free number:[protected]
how am i doing? Please email my manager lohith nayaka: [protected]@lenovo.Com









customer by service email (Dinesh tyagi) (30/07/2016 07.00 pm)

dear sir/madam,

i purchased lenovo mobile in month of november 2015, form flipkart online, after 2-3 month's mobile not working property
i go customer care 3-4 every time they repaired and given back, but still not corrected and also they charged for repairing find attached bill and invoice copy.

lastly customer care told me this phone in not repaired and not replaced.

sir, i want to know why giving warranty of 1year,
either don't give warranty.
from last 3months no respond from customer care.

please advice what to do.

regards
dinesh
[protected]