Lenovo — need replacement of mobile (or) refund required

Address:	Hyderabad, Andhra Pradesh, 500079
Website:	www3.lenovo.com/in/en/smartphones/c/smartphones

Hi lenovo,

This is sai prasad from hyderabad, telangana

Work order / job sheet number - no. Soin[protected]

I would like to bring this to your notice and need your help for replacing my lenovo zuk z2 plus mobile,

I have purchased lenovo zuk z2 plus 2 months ago and recently faced speaker issues, walked in to lenovo service centre located at hyderabad "satyam electronics" they have checked mobile and asked to submit the same for repairing, i have done as suggested by your service centre, after 3 days i have received an sms from lenovo stating that my mobile has been repaired and ready to collected.

I have visited service centre and taken mobile, immediately i have noticed that problem not resolved and still exists, immediately reported them, they have checked the mobile and and confirmed that mother board found defective,

So here i have noticed that ticket has been wrongly closed without even checking whether problem resolved or not.

I am deeply dissappointed as just 2 months old mobile mother board as been failed, this might be defecitive device from customer point of view, as mother board is the heart of the device.

After 4 days contacted service centre and they have confirmed that mother board has been replaced and asked me to visit serivce centre and collect the same.

Again visited service centre and collected the mobile, this time speaker issue has been resolved, so i have signed the papers and collected the device. Although i have not satisfied as just 2 months old device is being opened and repaired as the new feel is no longer present, i was feeling like i was using an old mobile.

Once reaching home, charged the device fully and performed factory reset and inserted my sim, received android nougat update, immediately downloaded and installed same, after usiung for 3 hours my battery has complete discharged.

Here comes the new problem... Battery drain...!!!

I have noticed, before i was getting 4.5 hours to 5 hours of screen on time, now getting hardly about 3 hours.
With same sim cards and same applications getting about 2 hours less is huge...!!

Poor signal reception sometimes. Call is being dropped while on volte.

Look lenovo, i am deeply dissatisfied with the product, i strongly request to kindly arrange for replacement of mobile'
Or
Arrange for refund.

Have sent dm but reply not received.

Your service centre is the worst i have ever seen but i dont care because i am not gonna visit it again.

Hope you will resolve my concern by arranging replacement or refund.

If you people dosent care will meet you guys at consumer court.

Thanks,
Sai prasad.