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Lenovo — No proper service reply even after 15 days of complaint

I had Booting Issues with my laptop early this month, I contacted Lenovo Customer Care, they issued me a ticket as my hard disk (ssd) was crashed or something, it wasn't working, since its been more than 15 days I haven't got any kind of response from your team .I am student I am not able to attend my classes and do my work. Still Haven't received my part its been hectic situation for LENOVO is the worst service provider, They dont respond Properly To their customer quires
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