[Resolved]  Lenovo — NO SATISFACTION FROM PRODUCT AND CUSTOMER SERVICE

Address:

Faridabad, Haryana

I HAVE PURCHASED LENOVO A706 WHITE HANDSET AND DETAILS MENTIONED BELOW. SERIAL NO. HB055PH7 IMEI NO. [protected] DATE OR PURCHASE: 26 CT 13. MY PHONE GOT SWITCHED OFF ON 16 DEC 13. I TOOK THE PHONE TO AUTHORIZED SERVICE CENTER HCL TOUCH IN FARIDABAD SEC 16, HARYANA INDIA PIN CODE 121001 ON 17 DEC 13. JOB CARD NO. IS 3513 DATED 17 DEC 13. ON TELEPHONIC ENQUIRY ABOUT THE STATUS OF THE PHONE, THE HCL REPRESENTATIVE GAVE A REPLY THAT MOBILE'S FAULT HAS NOT YET BEEN IDENTIFIED AND AFTER HE SAID THE MOBILE'S MOTHER BOARD IS FAULTY AND SAID IT WILL TAKE 10 DAYS FOR RECTIFICATION. NO OTHER SERVICE PROVIDER IN DELHI AREA TAKE THIS MUCH TIME TO RECTIFY AND THE DEALING OF REPRESENTATIVE TO A CUSTOMER IS ALSO VERY POOR. EARLIER THE SAME PHONES EAR PHONES HAD GOT UNSERVICEABLE AND HAS NOT BEEN REPLACED TILL DATE IT WAS SUBMITTED ON 14 DEC 13. JOB CARD NO. 3494. NOW THE MOBILE ITSELF HAS GOT UNSERVICEABLE WITH IN A MONTH OF PURCHASE. THIS IS A POOR SHOW AT PRODUCTION LEVEL AND CUSTOMER SERVICE LEVEL. I REQUEST MY PROBLEMS MAY BE ADDRESSED AT THE EARLIEST