Lenovo — no spare parts available

Address:

560048

I am really upset with lenovo after sales service.

My lenovo p2 phone screen broke and i went to indranagar bangalore authorized service center to get my phone fixed.

They informed me that the spare part is not available at that moment and they have to order it. It would cost 6000 inr. I submitted the phone for repair. They informed me that it would take around 2 - 3 weeks to get it fixed. I agreed to that.

However after 3 weeks after several follow up, service center informed me that the screen replacement part is not available and the phone cannot be fixed. Then again they made me wait for another week and said that to wait. After a week and several follow up they again informed that the spare is not available in hq delhi and the phone cannot be repaired.

Why do you even sell phone whose spare parts is not available