Lenovo — Not repairing the dead pixel issue.

Contacted lenovo support center for dead pixel issue on lcd for my thinkpad t470. Did enough time pass on the ticket and service center returned laptop saying "service denied as there no functionality issue". There are dead pixel in more than 10 places on the screen and also some light glowing (Randomly) in middle of the screen. How come it considered as no functionality issue?

By the way, support center guys damaged more to the laptop by not opening the pannel properly.
Was this information helpful?
No (0)
Yes (0)
Lenovo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4391
    Pending
    0
    Resolved
    633
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information