Lenovo — not repairing the handset laying with authorised service centre neil communication sector 10 noida

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have submitted the handset regarding its battery issue with your authorized service center neil communication, sector -10, noida. When the handset was submitted to the service center the handset was working and battery backup was poor. The service center take the handset and after checking informed me that the battery is to be changed. The service center informed me that the cost of new battery is rs.1600/-. The handset was submitted with service center. The service center returned the handset after replacing the battery and issued the receipt for charging rs.1600/- as the cost of new battery. The service center informed me that to charge the battery for 12 hours (Overnight) and then to switch on the handset. After charging the handset when i try to switch on the handset it could not open it.
I took the handset to above service center at sector-10 noida (Neil communication, authorized service center) and informed them that the handset is not operating/working after changing the battery. They take the phone and issue me the job sheet dated 6.11.2017 and told me to contact them after one week. When i contact them after one week they informed me that the mother board is defective and the battery was not defective. I told them that when i submitted the handset to them the handset was working and there was no issue related to motherboard was pointed out to me by service center. The service center told me that i have to pay rs. 9, 000/- for the cost of repair of mother board and they will return the money they have charge for the new battery. I told them that the handset was working when submitted to them and any defect in the motherboard was due to their fault as they failed to take due care while changing the battery of the handset. I told them to made the handset in working condition and also to return the amount taken by them for new battery as the service center had admitted that the old battery was not defective. It has been more then two months and the service center had not repaired my phone. They are demanding money for repair of the handset. This is nothing but unfair trade practice being adopted by the service center i request your indulgence into the issue.
Please do the needful at the earliest.
Regards,

Roshan vishwamitra