Lenovo — obnoxious behavior and false diagnosis | |||
This is in reference to the below mentioned Imei no. :[protected] I am writing this to your over the serious disappointment faced from your service department. My phone is under warranty, i bought it on december 29, 2016. I went to you service center in okhla for the problem of charging and before that my phone was absolutely working fine. Later after submitting the my phone for the diagnosis they said there is a problem in charging jack and in addition they said that the phone's motherboard is defective and they found moisture over the pcb and followed by this they void the warranty. Upon asking them that my phone was working absolutely well, and the problem was with the charging only before giving it to you, they said you have to get the board replaced to make it functional. And upon asking them to give it in writing on the service report, they straight forward denied giving it in writing. This is such an unacceptable and obnoxious behavior from your service team. I am highly disappointed over this issue. Being such a brand these may drown your reputation. I will definitely not recommend lenovo to any of my colleague and friend. As we were using lenovo handset as an official phone in the company. I am seriously unhappy and left with no option other than discarding lenovo. Was this information helpful? | |||
Lenovo customer support has been notified about the posted complaint. | |||
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Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
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I have been paying the phone for 1 month.
When I went to Lenovo Service Center with my phone with warranty card, they refused to repair my phone.