[Resolved]  Lenovo — online order laptop - red backpack is not received after 45 days

Website:

www3.lenovo.com/in

We have ordered lenovo laptop ideapad 320slim i5 (Order#[protected] online at www.shop3.lenovo.com

We have not received the red backpack (Free laptop red backpack sku: lpbprou3red) yet even after 45 days almost receiving the laptop.
Initially we have called lenovo sales support team[protected], and got assurance of delivery of the same within a week. However again after 15 days also we didn’t receive the red backpack.
17th january 2018, when i called again, they gave me one more number[protected] and the representative connected has given me this mail id [protected]@ndcommerce.in and asked me to write a mail.
So far there is no reply / response has come back for the mail. Today (24 jan) when i called again, the lady attended is getting angry on us and saying this is not the relevant department and she gave one more number[protected] which is not being lifted by anyone even if stay on call for more than 10 min also.

These type issues from lenovo like professional company is giving us surprise and shock as even after 45 days the materials are not delivered as per order for which the entire amount is paid completely in advance.

Response to customer is also very poor and everyone says we have to call post sales team. I get a doubt whether such team exists in lenovo first.

I sincerely not recommend lenovo for anyone due to these type bad experiences.