Lenovo — Parts not available for Flex 2 Laptop 14 inch

Address:

Chennai, Tamil Nadu

I bought a Lenovo Laptop Touch 14 inch -Flex 2 in US and Brought it to India . Key board developed a Problem and I had an International Warranty and I approached the Care IT solutions are one of the the Authorized Service centre for Lenovo Laptops. Key Board was replaced within 10 days. But I did not take Accidental Damages Warranty which is necessary for any Laptops. Recently my LED TOP CASE GOT damaged. I am running from one service center to other . I had written mails customer service and spoken to them and even wrote to the Director in charge of Customer care and he forwarded my mails to his team but no use and also reacted in Face book in Lenovo Page. But no use. Since i had not taken the ADW i need to pay for it and i was Ready. But no parts . parts are first preference to Warranty holders only first. Now I am just struck without any Solutions.