Lenovo — Pathetic customer support

Address:

Mumbai City, Maharashtra, 400069

I had purchased a Lenovo CDMA handset A600E somewhere around in Jan 2014. It started facing issues in a couple of months due to which I had taken it to your service center in Andheri (HCL info systems ltd.) After 15 days I was informed that it had a manufacturing defect and would be fully refunded. I was asked to submit all documents ID proof, Original Invoice, Box, Handset & accessories. After submitting all details I was assured that I would receive the refund in bank account in the next 15 days. Despite repeated follow-ups I kept receiving vague answers. When I started rigorous follow-ups I was informed to resubmit my documents which I have done on[protected]. Today I was informed that the refund has been rejected.