Lenovo — Pathetic Service by Chinese company

Address:

Mysore, Karnataka

I wanted to highlight the level of mismanagement and shoddy services at lenovo service center, Mysore. The lenovo K900 purchased by me was purchased on 4th of April 2014 (and delivered on 8th April 2014). Since last two weeks the mobile was continually having sparks while charging and finally blacked out totally. On my earlier visit to the service station, the technician was unable to pull up the information as systems were under downtime and told me to come again later. Didn't I pay the full price towards a fully functional device/mobile? Why should I visit again when he could have checked the details of IMEI[protected] later once the system are functional again and called me back on the status. I guess I committed some serious crime buying lenovo phone wherein I'm made to keep visiting the service center to repair the phone in the very first year of purchase. Today I visited again and was told that the guarantee is no longer valid on the phone. Now, the phone is not functional for more than a couple of weeks and I visited well within the 1 year guarantee period (basis my earlier visit when the systems were down at the service center), still because of your own methods of deciding and cheating customers, I will need to bear pay again for the service. Its not about paying but this is a corrupt and a unfair practice by lenovo and I strongly disapprove of such malafide, unprofessional and shoddy service standards. I instruct immediate servicing of the device failing which I will be forced to initiate legal action through appropriate means. Let me know on priority basis which I will decide my future action plan. Thanks & Regards, Rajiv Manocha Mob.[protected]