Lenovo — Pathetic Service for Lenovo Laptop within Warranty

Address:

Mumbai City, Maharashtra, 400059

I had complained regarding faulty keyboard and screen with the Lenovo customer care on 10th Aug (SR#[protected]). Post engineer visit, they said they would replace keyboard and LCD (SO#[protected]). Till date there has been no resolution. Today, their service vendor (Hi Tech Informatics) informed me that the LCD replacement has been denied by Lenovo, as pixel issues are not covered under warranty. And regarding the keyboard, they said they need to do further troubleshooting. The laptop has been non operational for the last 15 days, and this is the treatment rendered by them. I am attaching the photograph with screen pixels for reference.

Need resolution at the earliest.