Lenovo — Phone repair issue under warranty period

Address:

600032

My Email to :[protected]@lenovo.com

My name is Subrat Satapathy from Chennai and please find the Work Order No: CTG/LO/15/00415 against my Lenovo K3 Note phone which I have submitted in the below mentioned Lenovo Service Center on 13th of January 2015.


I am not getting a proper reply from the Service Center on the exact status of my Phone. My phone is under warranty and the left side of the screen developed some yellow patches for which the Service Center person has told that they need to replace the complete panel and it will take 10 days.

Today while calling for the status i again got a reply that it will take 15days and they are asking me to write this to you.

WHY SHOULD A CUSTOMER BUY A Rs.10K phone and the repair takes more than 15days under warranty. WHO WILL compensate me for the 15days as i have only this cell phone and i am managing currently with a very old phone.
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I have called the Service Center on 25th Jan and they told that 27th Jan i will get the phone but today on calling they said it will take another 1-week or more and telling we cannot do anything and also said they have received spare parts which is for others. On asking some senior authority number they gave a number with Name : Mr. Vinoth: [protected]. I have tried about 10times to this number. The number is ringing but no one picking.

Request your help sir

Service Center Address:
Digitel Communication Service
Pirabu Center, 1st Floor, Old No: 20, New No: 46, Ramasamy Street, T.Nagar, Chennai - 600017

Mobile: +[protected]