Lenovo — Poor Customer Service for a Brand New Computer

Website:

Lenovo.com

Good morning, I would like to make a complaint. I purchased a Ideapad Flex 5 40 DAYS AGO. Zoom calls are not working. I have called several times trying to get the problem fixed. I have had to pay $80 and have spent several hours on the phone. The camera is still glitching and I will have to call again tomorrow. I need a 2nd computer for my 2nd office and my husband suggested The Lenovo think pad x1 yoga gen 5. Unfortunately due to the poor customer service, with my first computer, and still not running well, I will not be buying a second Lenovo. I am considering now a Macpro due to their warrantee and customer service. I do not have time to spend hours on end with a tech and pay $80 for a brand new computer.
I called customer service after calling TECH support 3 times on 9/6/2021 and was told that assistance is not provided because I bought my computer from a 3rd party and not from Lenovo. I can't believe you place products with 3rd party companies and then do no support them. I will also be filing a complain with the Better Business Burea.