Lenovo — Poor customer support for premium device

Address:Ferns Icon, Level, 2, Outer Ring Rd, Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037, India

I'm facing constant heating, lagging, stuttering and sudden restart issues with the legion 5 pro laptop from last 20 days and I'm completely helpless even though I have legion ultimate support and premium support the customer representatives just ask me to send videos and screenshots everyday and after that no resolution is provided, I have already sent them more than 6-7 videos and many screenshots showing the issues which I'm facing. the support representatives have already formatted my system twice and tried many times reinstalling drivers and bios, the technician has already tried replacing the motherboard 3 times before 5-6 days still the issues were not resolved . I have already wasted a lot of my time contacting the customer representatives everyday and visiting the service center, I am not able to complete my any work and the technicians are unable to fix the laptop. from last 20 days I am regularly calling support representatives and the technician is unable to repair my laptop, I request you to please just provide me a refund so that at least I can buy another device and continue my work peacefully 😞🙏.
Was this information helpful?
No (0)
Yes (1)
Lenovo customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4391
    Pending
    0
    Resolved
    633
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information