Lenovo — Poor Product and Sevice from Lenovo Yoga 13

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New Delhi, Delhi

We had bought Lenovo Yoga 13 Ultra notebook last year from lenovo. Notebook cost was Rs.92, 000. Within year we have found the screen flickering issue and reported to lenovo. They sent engineer after 15 days and replaced the cable stating it will fix the issue and just reload the Operating system and case was under observation. We had reloaded the OS and after it the situation was same. We reported the case next to next day and they said the complaint is closed and need to generate new Complaint number. We agreed after many discussion and then they replaced the screen after 15-20 days and after so many follow-ups. After replacing the screen, orientation problem started and started showing the false battery indication. As per engineer once we will charge it will be OK. We had charged the notebook and during that found screen started flickering again. We reported the concern again and till now there is no response from lenovo. We had shared the video etc as they were require it for proof. Even the body color is faded and they are stating it is not under warranty. Whereas our notebook is still under warranty and have validity for next 2 years. We are feeling cheated as we had spent a good amount of money for this notebook as had many good features but doesnt worth as it is not upto the mark. Product Quality and service is really bad. it is very difficult to take the service from lenovo. Ideally lenovo must replace the entire unit as the product was under ADP cover. But they even could not provided the basic support as well.