Lenovo — Post sales service support

Address:	North 24 Parganas, West Bengal, 743144
Website:	www.lenovo.com/in/en

Hello,

I had purchased Lenevo Vibe P1 and after 2 months, the touch screen issue started. I found a service center in Barrackpore, West Bengal. From[protected] my phone is at their service center, but still their parts have not arrived. They cannot guarantee me about the date of delivery. Whenever I ask them about the status, they are telling me repeatedly that the phone part has not still arrived and it's going to take more time. Now they are not even sure how much time more it's needed. If this is the case, why put the Clause 12 and 13 of the Service Center T&C??

The phone was delivered to me within 4 days of my purchase but when the problem occurred, I simply have to leave all my work and keep calling the Service center people who keep showing me attitude that if I can't wait I should take back my Phone. Should I consider therefore consider this as a problem of the phone in the manufacturing itself? Or, are your customer service people trained to behave in such ill manners. As a customer, when I paid for the Phone, I have every right to ask when I can get back a working phone. I think we buy phones for our use and not to be harassed like this and to keep calling Service Center.


Service center details:

Name: Syscomp Electra
Barrackpore
Dist - 24 Parganas North
West Bengal, India
Phone: [protected] / [protected]
[protected] (received from customer care lenovo which is attached with this email)