Lenovo — Received a Defective Laptop

Address:

Bangalore

It is supposed to be a brand new laptop. It takes 30-40 minutes to load. The warranty is of 1 year but it shown that only 360 days remaining.

The laptop is super slow, I doubt if they have put second hand hardware in it. I need complete refund, I asked but they are trying to troubleshoot & fix the issues.

My question is why shall I fix a brand ### new laptop??? When you buy a phone and that doesn't work, do you go to service CENTER or ask the seller to give another once or refund?