Lenovo — Refund

Address:

8001Development Dr., Morrisville, NC 27560

Order returned. Lenovo reps refuse to 'cancel order' in their portal for me to get refund from Katapult. So long as Lenovo does not "cancel order' in their portal they keep all the money Katapalt has paid them and still retain possession of returned product to sell again. Lenovo personnel named 'Allen" ([protected]@lenovo.com), in a 3-way call with myself and Katapult would not "cancel order' and kept repeating "Lenovo processed the refund". The rep 'Sam" ([protected]@katapult.com) from Katapult kept asking Allen to simply 'cancel the order' and Allen refused, even though Sam repeatedly explained that is all that would be necessary to process my refund of over $1100. Everyone knows Lenovo has the returned order, but Lenovo will not make my refund possible. Katapalt has also done an internal investigation with their billing department(Reference #[protected] and insists it is Lenovo that has not taken the required step of 'CANCELLING ORDER" that prevents Katapult from issuing my refund.

In my opinion Lenovo is showing a lack of business integrity. (This is a reasonable conclusion because for the past 21+ days, 10+ hours on the phone and through emails with Lenovo the company's personnel keep repeating the same thing without working to resolve the issue so that I get my refund.)