Lenovo — Regarding lenovo ADP protection.

Address:

Thane, Maharashtra, 421201

My laptops plastic case around the screen and at back suffered a damage during travelling in mumbai trains due pressure on the bag and when i went to get it serviced your company rejected the request to fix my laptop inspite of having paid for adp warranty. I bought the laptop on nov 2016, its not been one year also. What is the use of adp warranty then if its not covering the accidental damage asin my case. Also i was not informed about the terms and conditions cof adp on the time of purchase because of which i am suffering now inspite of having paid for the adp. Please sir look into the matter soon so that my service request gets accepted and i can get my laptop serviced under adp. Also the customer service is so bad they dont know anything just wondering everytime what to say to customer or else they just put on hold and be away for more than 20mins. It took me 1 hour to know from customer service as to why my request under adp warranty was rejected.