Dear Team,
This is with reference to the complaint made online on 10/05/2022 and the allotment of CCI M/s CTDI Shree Krishna Computers, Jaipur vides Lenovo case: [protected] for the Product Laptop with unit serial no. PG01Q3B6 purchased in the name of Ananad Maternity Hospital in November 2019.
The same was taken to Shree Krishna CComputers, Shop No. 308, 309, 3rd Floor, Silver Square Mall, Bhagwant das Road, C-Scheme, Jaipur 302001 With Contact Name Mr. Ravinder Saini and Mobile no. [protected].
After seeing the Laptop the person of the service center has taken Rs. 885.00 as diagnosis charges and said the charging port has got damaged and they have to replace it .He also communicated that he will handover the laptop back next day i.e. on 11/05/2022 after repair. He has also communicated that the charges for changing the charging slot will be around Rs. 3000/- However when we went to collect the laptop the system did not booted and he said that they have to check it again as what they repaired does not work.
Then on that day onward we were continuously following them but they were postponing the delivery of the Laptop. In between they also communicated that the data can not be restored from the SSD card. When I argued with him he agreed to do the saving of my data and also informed me that it can be collected on 29th June. When I called him back on 30th morning to collect the laptop he conveyed that the laptop was not ready and would take another 5-6 hours. When I asked that you had confirmed the delivery on 29th June only then why you did not get it done. I also said that this laptop has been lying with you for the last 45 days and you are not able to repair it. Then he misbehaved with me and said that he will clear all the data in the laptop and whomever you want to complain you complain. So then I took a cool and asked him when he should be able to give the laptop. After that he said that in the evening it can be collected after their confirmation. When they confirmed I went to collect the laptop, it was my surprise that laptop was not repaired properly and he said that its charging IC is not working so they have disconnected the battery portion and the laptop can work only with direct charging and told me that you need to replace the complete motherboard as chip is embedded on it. Moreover my issue was different and I feel that the Motherboard has got damaged while repairing as the repairing person told me that he had tried so many options by changing multiple IC’s and delayed in delivering my laptop.
As Lenovo is a renowned brand and one of the leading manufacturers of laptops so I didn’t expect this kind of pathetic behavior from them and rather than solving my issue they have created a new motherboard related issue which did not occur earlier and which occurred due to your service centre experiments of replacing different ICs.
As I had got fed-up I asked him to give me back the laptop and told to escalate it to Lenovo. This was also to my surprise that the laptop was also not working with a direct charger and getting off again and again.
Pl. note that the laptop is under warranty (with extended warranty) till November 2022 and still I am not able to get this repaired.
So I request you to resolve my issue and if it's a manufacturing defect then replace my laptop completely with the new one or if it's damaged by your service centre technician then immediately resolve it at your end.
Regards
Jitender Kumar
[protected]
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