Lenovo — Regarding my New laptop issue/Complaint

Address:	560060
Website:	support.lenovo.com

I am Prajwal K M bought the brand new laptop LENOVO Model Name(G50-70) Serial No: YB04446427 on October 2014.

The cost of the laptop was around 40, 000. Now it is just 2 years and there is a severe problem in the laptop and the snapshot of the problem is attached below.

So we decided to go to lenovo service center(F1 info solutions and services private limited) Jayanagar, bangalore.

The service center is very pathetic and response is very poor. They told that diagnosis charge is INR 750 + tax. we are ok with that. But we gave the lapotop 1 week ago. There is no response from service center.

Finally we only called up to service center and now they are telling that there is a problem in motherboard and need to be replaced.

The cost of the same is INR 15000. If this is the case why we need to buy branded lenovo. And we could not understand the motherboard problem so early within 2 years.

Please kindly take the proper action regarding this issue.

PFA the error documents and also service acknowledgement slip of Lenovo service center.