Lenovo — regarding non delivery of thinkpad p52s mtm : 20lcs0w70r laptop through gem portal after the acceptance

Address:

Dr.Poonam Saini, Assistant Professor,CSE Department, Punjab Engineering College, Sector-12,, Chandigarh, Chandigarh, 160012

Dear sir,
My name is sanjeev saini. I wanted to purchase a laptop for my wife dr. Poonam saini, assistant professor, punjab engineering college, chandigarh, through gem portal. Regarding this matter, more than a month, i was dealing with mr. Jagdeep singh, sales manager public business-north of lenovo (E-mail: [protected]@lenovo.com mobile: +91 [protected], office: +[protected]. After receiving the email confirmation of the required model and specifications, the product was successfully uploaded on gem portal by mr. Jagdeep singh. Following which, my wife took all necessary approvals from concerned department and placed the order on gem portal. To this, further mr. Jagdeep singh gave acceptance of the same on gem portal. This made me sure that my laptop will be delivered as there is 15 day period once order is accepted. However, to my shock, till date, my laptop has not been delivered. When i tried reaching mr. Jagdeep for the issue, there is no response from his side to my emails, phone calls and whatsapp messages.

This complete issue reflects a non-serious as well as nil business ethics on a company’s part. As a customer, i am still waiting for my laptop delivery and the concerned official (Mr. Jagdeep) is not even bothered to inform me the right reason for delay.

Kindly look into this matter urgently. I may send all conversation records from my part if needed (Emails and whatsup messages). Hope to hear a quick reply in this matter.

Regards

Sanjeev saini
Mobile no: +91-[protected]
[protected]@yahoo.com