Lenovo — regarding your product (lenovo k5 note smartphone) reliability & servicing

Address:	560037
Website:	www3.lenovo.com/in/en/smartphones/c/smartphones?menu-id=Smartphones

Dear Sir/Madam,

I am a customer/user of this renowned brand of smartphone, so called Lenovo.

On Nov 2016 (05.11.2016), I had order Lenovo Vibe K5 Note (IMIE: [protected]) and using the same since then. By April 2017, I started facing some issues with its microphone, though I continued with it by using headphones for speaking. Lately during Sep 2017 I started facing some horrible issues regarding touch screen and finding no way out I had to drop it to my nearest Lenovo service center, Grand Arcade, at Dibrugarh, Assam for immediate servicing, dated 12/10/2017. (Service Order No. SOIN[protected]).

Already 4 weeks time has passed and in the name of servicing I have received couple of mails, stating "We are in the process of receiving required part/support to make your said device ready for pick-up" (sent on 20th October & 5th Nov 2017).

I wrote to [protected]@lenovo.com on 9th Nov 2017, regarding the same topic. In return i just receive some mails and a call from Customer care services ([protected] someone named Priyanka)saying your product will be ready by 15th of Nov 2017 and also suggested me to call on respective service center (Grand Arcade, at Dibrugarh, Assam) before visiting. I tried for the same on 15.11.2017 but as of my previous experiences with their given contact nos, I found both of their nos are out of reach. Finding no way out I sent a mail to Grand Arcade (along with CC to [protected]@lenovo.com), for further updation of my phone. I received:

"Dear Atanu,

Thank you for contacting Lenovo.

As per your mail, we understand that you are not ready to wait for such long time. We apologize for the inconvenience caused to you and we appreciate your patience.

As per the service centre update we understand it might take long time for the service based on the part availability. However, we will escalate this case to the concerned department to work on priority.

We request you to wait for the further process.You will get an update from the service centre once the part will be available.we assure that lenovo offers genuine parts to our customers on every repair.

We appreciate your understanding.
Thanks & Regards,
Bhuvan.R
Lenovo India-Smartphone Customer Support"

We all know the significance of a phone on your daily life specially when it is a smartphone and certainly it is hampering my daily life activity directly or indirectly. It is just suffering I am receiving after paying my money on such product, first its reliability and now with your provided service, so far.

A product for which i have paid 11, 999, which simply has failed to run for a calendar year even, without any mishandling or any bad treatment and now the service is such a disaster. I really had some other perception about this renowned brand, anyways my mistake & my misconception.

I want my cell back in proper running condition or my money back.