Lenovo — Replacement of my newly purchased laptop

Address:

Lenovo india

Hi Team,

I am writing in regards my laptop issue which I have recently purchased from Lenovo on 16th September. Since 18th September my laptop is not working. I have raised a complaint also I have called them on their call support and done everything which was advised to me by the technician.Still my issue is not resolved. I have purchased this laptop for my office work and now I think I have wasted my money on this. I have shared all the documents to them and they have advised me that your machine will get replaced. They will send a technician to check the machine and then he will seal it. This was told to me by their representative earlier. I am waiting for the technician since last 10 days and when I called them they always misguided me.This is how they treat their customers, first they sold the machine which was not working and then they fool the customers for a month by suggesting these things. This is how Lenovo works? I am facing this issue since the 2 day of purchasing this laptop and because of this I am facing issue at my job as I have purchased this laptop for my office work and because of Lenovo I am having so much trouble at my work. Worst brand for purchasing the laptop. Worst customer service. I want to take a strict action against them.

Thanks,
Simran