| Address: | Pune, Maharashtra, 411005 |
I Mr. Chetan Dattatray Nalavade Purchese A LENOVO Mobile Model Vibe P1m from online store Flipkart For my daughter Riya. She was using this mobile in pune, in rainy season one day she saw a slight lines on the screen. I told her to show the mobile to service station in Pune Then she visited Kavya Enterprises ( B2X-020 )in Pune before diwali vacation they examine the phone and said it's Liquid problem so warrenty vide and you have to pay charges and they are about 350/- to 1, 000/- but as center is closed up to 5th Nov. for diwali vacation I advice her not to give mobile at that time because there are slight lines on screen and mobile is in good working condition.
Then she again went to service center on30/12/2016 till mobile is in good working condition and give mobile for repair. In between I receive a call from service center that the cost of repair is around Rs. 3, 800/- I surprised because cost of new mobile is Rs. 7, 000/- and I tell him not to repair the mobile and give back as it is we admitted. But on 9/1/2017 when my daughter went to collect the mobile it is not in working condition. Then my daughter call me, I talk to the service person but he stik on the terms and condition mention on the bill . Sir I feel very sad that the person talking on phone is not a gentleman talk and the service engineers are I think not Qualified. As he mention on Document LIC-VID problem instead of LIQUID . Sir it's a tough compitition in mobile Industry and service center is a mirror of your company.
Sir I m not satisfied with service given by your service center and I want my mobile repaired as it was when I given to them.
My email ID is [protected]@gmail.com and mobile no. [protected]
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