[Resolved]  Lenovo — S920 Smart phone complaine

Address:

Ahmedabad, Gujarat

Dear officers, Last seven day I have follow up but till not solution provided by Lenovo company …………..??????????? Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Wednesday, September 10, 2014 11:21 AM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, We regret for the inconvenience caused. As I understand from below mentioned mail that your device is at service center for a long time. We are in continuous touch with service center, and we trying to close this service ticket as soon as possible. Please allow us to get back to you with an update. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 09 September 2014 18:15 To: MIDH Care Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear Sir, Gentle remainder Still awaiting your reply Thanks & regards Paresh M. Vadhariya Mo no [protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Sunday, September 07, 2014 03:55 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, Please accept my apology and regrets. We are taking this matter with the concerned team and will update you shortly. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 06 September 2014 13:07 To: MIDH Care; hcltouch.[protected]@hcl.com; hcltouch.[protected]@hcl.in Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear all, I have called in the morning to Service center in charge & Ms.Asmita of HCL Services Ltd, Ashram road, Ahmedabad, they told me that no such phone (instrument) lying with them. In fact I have already given the phone along with Bill copy and two service center slips to them. I have no receipt / acknowledgement of my Lenovo S920 Smart phone. Whereas you have details of the same phone. This is not the way to treat with your customer. Please refer my trailing email dtd.20.08.2014 for problems in my mobile phone. Please note my complaint is regarding Charging of phone, battery backup and networking problems. Yesterday I have visited your service station for the same. It is also stated in my earlier trailing email dtd.20.08.2014. So, kindly resolve these issues in my phone and understand my problem, complaint. Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Saturday, September 06, 2014 12:41 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Mr. Vadhariya, Please accept my apology and regrets. As per the update from the service center the device is having crack on the display. We wish to inform you that physical damage is not covered under warranty. The service will be provided on the chargeable basis. Kindly refer to the nearest service center for further assistance. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 06 September 2014 11:59 To: MIDH Care; hcltouch.[protected]@hcl.in; hcltouch.[protected]@hcl.com Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Subject: RE: Lenovo S920 Smart Phone Dear sir, In connection with trailing emails, I have visited Lenovo’s service station on 05/09/2014 at 18:40 p.m. for resolving network and charging problem in my phone. It was very surprising to know that at that time all persons working but no one has taken / receiving my phone for resolving the problem stating time of receiving the same is over. I am residing at Naroda, Ahmedabad which place is too far from the service station. The person at your Ahmedabad service station HCL Services Ltd, Ashram road, Ahmedabad, Ph.no.[protected] not ready to take my phone and I have given my phone to the person at your service center with Invoice copy and two old service reports and our mail conversation for their reference. Please note that I have not taken receipt of the phone. I am totally dissatisfied with such a good company’s product like you and believe that investment in your product is waste of my money. This is the fourth time I have visited your service station with loss of my office duty hours but my problems related to the phone is still not resolved. Please also note that if you can resolve the problem in the phone and want to give me uninterrupted phone without any problem please call me otherwise you can keep the phone with you for further testing to resolve such type of problems in LENOVO Phones in your laboratory for future use. Invoice copy and your previous service report are attached Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Thursday, August 21, 2014 02:39 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Customer, We regret to know about the inconvenience that you are facing. However we are positively interested in resolving your concern. As we can understand your device is not at service center. We request you to submit the phone at the service center and send the scan copy of job sheet and invoice in order to help you further. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: 20 August 2014 18:54 To: MIDH Care Cc: [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in; Services_ED Subject: RE: Lenovo S920 Smart Phone Dear sir, Thank for reply Please understand the that the mobile has gone faulty after receiving from service center. The mobile was submitted twice for the same fault not just once but it was given twice (speaker, network reception and battery charging and back up). But till today only speaker fault is resolved. Rest two faults are still pending. While receiving the mobile from service center post repair, the pending faults can’t be checked at that particular time at service station. Hence it is known after few hrs only. In view of above kindly do needful to resolve the issue permanently in one go. Kindly advice the proper place where it can be solved within one sitting. Thanks & regards Paresh M. Vadhariya Mo no[protected] From: MIDH Care [mailto:[protected]@lenovo.com] Sent: Wednesday, August 20, 2014 04:29 PM To: Paresh Vadhariya Subject: RE: Lenovo S920 Smart Phone Dear Customer, Please accept my apology and regrets. We wish to inform you that your device is repaired and you may collect the same from service center. Thank you for your cooperation and understanding. Thanks & Regards Lenovo Service Team From: Paresh Vadhariya [mailto:[protected]@ncode.in] Sent: Tuesday, August 19, 2014 4:26 PM To: MIDH Care; [protected]@lenovoreg.com; Lencare; [protected]@lenovowarranty.co.in Cc: Services_ED Subject: Lenovo S920 Smart Phone Dear Sir, I Have purchase your Lenovo smart phone dt 28/11/2013 at Smile mobile store in Ahmedabad. After few month network, charging and battery related problem and I have submitted my phone your service center(HCL Ahmedabad) two time but till not resole my problem Now so please guidance for my phone regarding solution as soon as possible Product model S920_in_White IMEI/SN no [protected] Purchase date :- 28/11/2013 Contact no :[protected] Attachment Invoice copy and Two service record copy for reference Thanks & regards Paresh M. Vadhariya Mo no[protected]