Lenovo — service centre - koramangala 7th block

Address:

560095

I own a lenovo k4 note. It is in teh service centre most of the days though. Quality complaints apart, the customer service is going worser. My phone's warranty just expired. I had a issue with the microphone hence had gone to the service centre in koramangala 7th block. They did the service. I had checked the issue from the centre only and then paid the bill. They informed me that service is free of cost for the same issue if the same problem exists.

After i reached home i found the speakers weren't of good clarity. But to be noted, only the microphone had a problem when i gave in the service centre. So i went to the service centre again. I specifically asked them if i will be charged to which they didn't react. They said with a smile your phone will be ready in half an hour. Hence they did not make a job sheet. Later when i went, they asked me to pay inr 250. I told them i wouldn't pay and wanted to talk to the manager.

Immediately after that, the engineer says i can have the phone and i wouldn't have to pay followed by a rude face saying i should have checked.

I sat down calmly explaining i had checked for the said issue but i can't screen the entire phone. I also told them the whole issue had happened only after the service which technically means they have done something wrong. They gave a gyan again saying we don't damage products. Please give me an assurance for that???

I am out of warranty also. So how d i even believe this? Moreover the whole problem happened after the service only.

The service centre clearly is an example of we know how to loot money.

I also own a lenovo laptop. Oh yes! I unfortunately trusted the company a year back.

I am skeptical about the whole servicing in lenovo now.