Lenovo — Smart phone k50a40 in 16g bl | |||||
I purchased a Lenovo Smart phone from Delhi on 03 Nov15. Within one month the phone developed an unresponsive touchscreen. I contacted the shop from where the phone was purchased, he advised me to go to the service center. I tried to contact the company through the contact no & the e-mail provided on the product, but both were unresponsive. As I was posted in Dharamshala, I was informed by a shopkeeper that the nearest service centre of Lenovo is in Una (04 hrs away by road). I finally deposited the phone in a Lenovo Service Centre in Bangalore when I was there on duty. I deposited the phone on 21 Dec15 and was assured the phone back in 04 days. Even after one week I have not recieved my phone. The service agent in Lenovo told me that the unresponsive touch screen was a common issue and will have to be rectified by changing the Amoled display. The defective product and the extremely tardy service by lenovo has caused me immense inconvenience and expenses. Was this information helpful? | |||||
|
Lenovo customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
14%
Complaints
4391
Pending
0
Resolved
633
View all 4391 Lenovo reviews & complaints
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
View all Lenovo contact information
Lenovo — Defective Lenovo K50a40 IN 16G BL
I purchased a Lenovo Smart phone from Delhi on 03 Nov15. Within one month the phone developed an unresponsive touchscreen. I contacted the shop from where the phone was purchased, he advised me to go to the service center. I tried to contact the company through the contact no & the e-mail provided on the product, but both were unresponsive. As I was posted in Dharamshala, I was informed by a shopkeeper that the nearest service centre of Lenovo is in Una (04 hrs away by road). I finally deposited the phone in a Lenovo Service Centre in Bangalore when I was there on duty. I deposited the phone on 21 Dec15 and was assured the phone back in 04 days. Even after one week I have not recieved my phone. The service agent in Lenovo told me that the unresponsive touch screen was a common issue and will have to be rectified by changing the Amoled display. The defective product and the extremely tardy service by lenovo has caused me immense inconvenience and expenses. Even the email contacts obtained from the Service Centre are incorrect ([protected]@lenovo.com) If the phone has a proven defective record, the same should be replaced by a different phone of the same configuration. Complaint Code C0029-Touchscreen Service Center: HCL Bangalore No SRIN[protected]