Lenovo — Smartphone

Address:

Bangalore, Karnataka

My name is Ashish. I had a Smart phone from the brand named LENOVO, the model named VIBEX. The phone was working fine initially but after a few months it started rebooting automatically and later on the situation got worsened up and it got switched off permanently. So on 10th of March 2015 i gave my mobile to LENOVO's authorised Service Centre, named Pramanik Mobiles, and they said they will look out for the problem and will let me know soon and will give back my mobile in maximum 10-15 days. It was a difficult situation for me since i didn't have an extra phone and even they didn't bothered me to provide a standby phone meanwhile, but still i was ok with it as i wanted my phone to get repaired asap. Fast forward, 10days, i started calling them and tried to follow up with them about my phone, and they had only one answer, that courier has not come, courier will come today, you will get the phone tomorrow. Initially i was ok with their reply but this became a habit of theirs, as whenever i called them they only had this answer to say. Today its been 22days and my phone is still with them without even knowing what's the problem with my phone. They are least bothered about it, they don't even care to attend the call most of the times. I really don't know what exactly to do now, literally stuck in between. Didn't expected this kind of behavior from a reputed brand as LENOVO. This bad experience is enough for me and my friends to stay far from the brand LENOVO and their unreliable products. Yours Truly, One of your Frustrated Customers