Lenovo Smartphone — Defect in touchpad rejected replacement request by the company

Address:

Gorakhpur, Uttar Pradesh

Dear sir i have perchesed one lenovo A6000 imei [protected] mob set from mobile world gorakhpur on 11th sep 15 afterusing three days mobile touch pad is not working properly i was went out of station .on 19th sep15 i was went to lenovo mob service centre m/s agarwal computer shahi market gorakhpur and deposit the set to service centre. service centre sent replacement request for replacement of mob set and told to meet us on 21st .when i was meet on 21st sep15 he told me that replacement request SRIN[protected] is rejected because replacement can be only possible before 7days from the perchasing date it was over so service centre can be repair only . as s customer i do not know the term & condition of the company neither shop keeper told me about this so you are requested to replce my mob set as soon as possible your answer is required in written also. regards rajesh mishra gkp [protected]