Lenovo — SSD unable to upgrade

Address:H 1103, Parkside residence

I purchased a new laptop 3 month back, before purchasing i go through the attached PDF file from Lenovo website. PDF file clearly mentions that Slim 1-14AST-05 Laptop (ideapad) is compatible for SSD. So I purchased this laptop. But while I went to the service center they told me that there is no connector to upgrade the SSD.

Now my Laptop is running very slow, even requiring 10 min to join a Zoom meeting.This laptop is very slow and unable to do any work on that.

I have been a genuine customer of Lenovo for the last 15 years. Very much satisfying with ThinkPad.Looking at brand equity I have purchased a new series Idea pad. But it was very slow working like 20 years back.

My Machine serial no is R911G037, and I have purchased this from croma outlet.

Now my request is kindly replace my laptop motherboard with SSD compatibility, if there are any additional charges I will pay as per terms and conditions. So upgrading the SSD and laptop will work smoothly.

I am attaching the Lenovo idea pad Slim 1-14AST-05 manual brochure which I downloaded from the LENOVO website. If this model is not compatible, why is the company mentioned in the brochure.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Lenovo customer support has been notified about the posted complaint.
Jan 09, 2022
Updated by pradeepmh156313
Mobile no -[protected]
Complaint comments 

Comments

Yet complaint not solve

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4392
    Pending
    0
    Resolved
    633
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information