[Resolved] Lenovo — Subject: complaint about lenovo regarding touchscreen & service provider

Shaim31

from Delhi, Delhi

Address:	722183
Website:	Snapdeal

I've purchased Lenovo A390 mobile set thru' Snapdeal. Within guarantee, its touchscreen did not working properly. Contacting Snapdeal, they suggested to contact Service Centre. Accordingly I visited Servochaya Computers, Dhanbad & They changed its motherboard. After receiving, we observed its charging is not working properly. Again, we complained to them (within guarantee). But after keeping 1 & 1/2 months(guarantee over) they returned & told problem has been solved. But after bringing it home, we observed, problem still persists.We don't have enough time to go again & again & complaint. We are facing a lot of problem. When we tried to contact them on contact no. they disconnect our phone.

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Aug 8, 2021

Complaint marked as Resolved

Lenovo customer support has been notified about the posted complaint.

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear Shaim31

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team