Lenovo — Technocare solution pvt ltd service centre, janak palace, district centre, new delhi ignorant behaviour in repair of lenovo vibe smart phone

Address:	New Delhi, Delhi
Website:	mds.lenovo.com

Dear concerned,

I hv submitted my smart phone (Lenovo vibe p1ma40) at the service centre mentioned in the subject on aug22, 2016.
It was observed by your technical analysts to have damaged touch screen. So the touch was asked to be replaced.

I was asked to wait for 7 days for the replacement.
Its been 10 days now. When i inquired about the status of the phone on call (Through the number mentioned on the service order provided by the service center at the time of submission), i got the reply that its not done yet and also its not sure how much time it will take as the center doesn't has the equipment (Touch screen) for the replacement right now and its not sure when will it be provided at the center.

This is truely dissapointing.
At least this kind of irresponsible reply shouldn't be there.

I have an urgency... Need ny phone.

Request to proceed the service order as soon as possible.