Lenovo — The mobile outlet refuses refunding or replacement of damaged item

Rosilant

from Tellicherry, Kerala

Address:

Kannur, Kerala, 671533

I purchased one ''Lenovo a2010'' mobile phone from 'Selfie Multi -Brand Mobile Store' at Thalassery, Kannur district of Kerala on 30.04.2016. my client number (invoice no.) was 1610.Later as per instruction, i kept the phone for charging for 4 hours but by half an hour the phone showed excessive heating.I contcted the shop and complained then they told me to bring back the item the next day.Idid so they said that it's a software complaint and they would do the necessary.The very next day they gave back the same item telling that they had taken it to the lenovo outlet .But the phone didn't have any change. I had to go to shop for the issue almost six times.They said they can't refund or replace the item.On 13.05.2016 they really bluffed me by asking us to reach the .shop for replacement and they behaved roughly.They are really cheating me

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Lenovo customer support has been notified about the posted complaint.

May 15, 2016

Updated by Rosilant Lenovo customer care services as well as approach to the consumers are really the worst.I seriously require some sudden steps for my loss..Even the battery won't stay long more than 3 hours.