| Address: | New Delhi, Delhi, 110096 |
Dear Team
I am unable to understand what the issue with my laptop. I had purchase new laptop from park network pvt ltd GIP mall Noida 3 month back . After some time I face automatic restart problem.
i visited at lenova service center at laxmi nagar on 18.09.2015. Technician told me that motherboard need to be change. it will be take time 2-3 days once we get motherboard we will inform you. but till the time no one call me for the same. i am very frustrate from your service now i want to replace my laptop or refund my amount.
Service center detail are..
Relible technoli
D-223 Laxmi nagar delhi
product detail are...
Lenova Nb G500(Amd/2/500/win8.1)80-E301a6in
PF072SZD
Purchase date-29-jun-2015
Regards
Kuldeep Singh
[protected]
[protected]
Services_ED
Dear Kuldeep, Firstly, I would like to thank you for considering Lenovo and r...
Oct 3
kuldeep rawat
Oct 4
to Services_ED
What next ?
kuldeep rawat
Oct 5
to Services_ED
Reminder 1
kuldeep rawat
Oct 6
to Services_ED
Reminder 2
kuldeep rawat
Oct 7
to Services_ED
Reminder 3
Services_ED
Hi Team, Please address this case on priority. Thanks & Regards, For Services...
Oct 7
kuldeep rawat
Oct 7
to Services_ED, lencaresupport
Still no update.
Nobody call me.
Really very bad service by lenovo
kuldeep rawat
Oct 8
to Services_ED, lencaresupport
Remember 4
Lencare Support
Dear Kuldeep, We sincerely apologize for the inconveniences caused. As discus...
Oct 8
kuldeep rawat
Oct 8
to consumerts, Lencare, Services_ED
Dear Service Team,
It's highly ridiculous how your team is taking this case so casually . Now I can't wait for single day. I am unable to do my work. Who is going to bear this loss? You???
Please check, the first mail I had written to you was on Sept 28th-15 and today is 8th Oct-15 with 4 Reminders. I have not received a single call or mail from you, without me writing to you.
This shows how seriously you guys are taking your after sales service.
I am going to file a case against consumer forum against your company if no immediate action is taken.
I either want my mother board changed today itself or I want a new system.
Your callous attitude towards the consumer is highly disappointing.
I want an immediate action taken on this.
Complaint no - [protected]
kuldeep rawat
Oct 10
to Lencare, consumerts, Services_ED
Guys are you slipping ?
This is last and final reminder to you.
kuldeep rawat
Oct 13
to Lencare, consumerts, Services_ED
Lencare Support
Dear Kuldeep, We deeply regret to learn the amount of inconvenience you had t...
Oct 13
kuldeep rawat
Oct 13
to Lencare, Services_ED
If required part already delivered so why concern team not call me.
This is your customer service ?
When customer send mail or call then you gays reply . Why you don't update to the customer without any mail or call.
kuldeep rawat
Oct 14
to Lencare, Services_ED
Hi!
I regret to inform you, no calls have been received till now. The parts were suppose to be delivered today.
I expect a lot more from a reputed brand like yours.
I request you to kindly let me know the procedure for refund. I would like to send in a request for refund immediately.
I don't want any more false promises from your end anymore. I've waited enough.
I come from a service oriented field and I know the limitations involved but your false promises have left me very disappointed and irritated.
I want you to process this immediately. If you can't refund than pls let me know then we will meet in consumer form as my work suffers lot because of this.
Lencare Support
Dear Kuldeep, As per our database we understand that the issue pertaining to ...
Oct 19 (10 days ago)
kuldeep rawat
Oct 19 (10 days ago)
to Lencare
But again i am facing same problem.
Lencare Support
Dear Kuldeep, We sincerely regret the inconveniences caused. Based on your qu...
Oct 26 (3 days ago)
kuldeep rawat
Oct 27 (2 days ago)
to Lencare
No call received yet.
kuldeep rawat
Oct 27 (2 days ago)
to Lencare
Please finish this story
I not ready for any type of repairing . I want refund my amount ASAP .
kuldeep rawat
3:11 PM (2 hours ago)
to Lencare, Services_ED, consumerts, bcc: services.htncr
Dear Team,
Today your Eng. Mr. Dilip visited at my home but he is unable to track any problem. I request to you please stop this all story. now i don't want any repairing work with my Laptop.
NOW I WANT REFUND AT ANY COST Was this information helpful? | 
to lencare, Lencare, consumerts, north2bp, Services_ED, najma.banu1
Dear Suresh,
As per our telephonic conversation send your Engineer tomorrow at my place for HDD replacement however even after replacing the HDD if similar problem reoccurs I will not accept the product and will strongly recommend to give me my complete refund.
Address mention below.
Great India Place Mall
Home Town
Lower G.F sec-38 A Noida
Near Metro Station sec-18 Noida
Regard's
Kuldeep Singh
[protected]
[protected]
kuldeep rawat
Nov 17
to Lencare, consumerts, Services_ED, lencare, north2bp, najma.banu1
Please share your next plan
kuldeep rawat
Nov 18
to Lencare, consumerts, Services_ED, north2bp, lencare, najma.banu1
After so many Reminders no response from lenovo
North2BP
Nov 18
to me, Lencare, North1Bp, Lencare, najma.banu1
Looping alok
Thanks & Regards,
Reena Sharma
Case manager
Lenovo india pvt. Ltd
Chandigarh
Mail id : [protected]@lenovo.com
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Wednesday, November 18, 2015 11:32 AM
To: Lencare Support
Cc: Consumer Technical Support; Services_ED; North2BP; Lencare; najma.[protected]@wipro.com
kuldeep rawat
Nov 18
to North2BP, najma.banu1, North1Bp, Lencare, Lencare
Dear Reena
No one response from last few months please see all below mails
And help me
kuldeep rawat
Nov 18
to north3bp, nort4bp, North2BP, najma.banu1, North1Bp, Lencare, Lencare
North1Bp
Nov 18
to krishna.kant, tanuj.lohani, me, najma.banu1, Rita, najma.banu1, Lencare, Lencare
Dear Kuldeep,
Apologizes for the inconvenience cause to you.
I am marking Mr. Tanuj lohani and Krishn kant who will align the senior engineer and checked the machine properly.
Inconvenience Regretted.
Dear KK/ Tanuj,
Please align the same
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Wednesday, November 18, 2015 1:07 PM
To: North2BP
Cc: najma.[protected]@wipro.com; North1Bp; Lencare; Lencare Support; [protected]@lenovo.com; [protected]@lenovo.com
kuldeep rawat
Nov 22
to North1Bp, najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita
Dear Alok ji
Still no one call me please check and confirm
On Nov 18, 2015 2:22 PM, "North1Bp" wrote:
kuldeep rawat
Nov 22
to bhupender.yada., najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita, North1Bp
Dear bhupender
As discussed please check below mails no one proper response .
North1Bp
Nov 23
to me, bhupender.yada., najma.banu1, tanuj.lohani, Lencare, krishna.kant, Lencare, Rita, North2BP
Dear Kuldeep,
I got the confirmation from my team. they already attempt two time for repair of this machine but every time you refused for take the service and asking for replacement of the whole unit. My team has already updated and also I would like to inform you replacement of this machine is not possible. We have only repair option. Request you to please get this repair for avoid any further delay. We are waiting for your confirmation.
Inconvenience Regretted..
Dear Team,
Once you get the repair confirmation from Kuldeep. Please order the required part.
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Sunday, November 22, 2015 2:06 PM
To: bhupender.[protected]@wipro.com
Cc: najma.[protected]@wipro.com; tanuj.[protected]@wipro.com; Lencare; krishna.[protected]@wipro.com; Lencare Support; Rita; North1Bp
kuldeep rawat
Nov 23
to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant
Dear Mr. Alok
After 12/11/2015 no one called me for repairing. Confirmation already given on 12/11/2015 to Mr.suresh please see the below mail .
North1Bp
Nov 23
to me, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant
Rita / KK,
Order the part please
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Monday, November 23, 2015 11:52 AM
To: North1Bp
Cc: bhupender.[protected]@wipro.com; Lencare; Rita; Lencare Support; North2BP; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com
kuldeep rawat
Nov 23
to North1Bp, bhupender.yada., Lencare, Lencare, Rita, North2BP, najma.banu1, tanuj.lohani, krishna.kant
The required part in stock at your karol bagh service center.
No need to order again
kuldeep rawat
Nov 23
to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant
For more detail of my case please speak to Mr. Dilip visited first time at my place and Mr.koushal visited second time at my place they all know about the my problem .
kuldeep rawat
Nov 26
to North1Bp, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant, bcc: phortens
Dear Mr. Alok,
I received a call on 24/11/2015 and they have confirmed that a engineer will visit on 25/11/2015 by 16:00 hrs. I did call call center(Mr Dharmender [protected] ) to confirm the arrangement they to my surprise I got to know that Ms Rita Yadav has indefinitely postponed engineer visit regarding my laptop. They again confirmed that they will come on 26/11/2015 by 16:00 and as usual no one turned up nor any intimation and all this information was only received was only because of my constant followup with your non cooperative care team. Kindly escalate the matter to your higher authorities as my complaint is pending since ages . Need a remedial solution ASAP otherwise I will have to share my case with consumer forum. Revert awaited.
Regards,
Kuldeep Singh
[protected]
[protected]
bhupender.[protected]@wipro.com
Nov 26
to helpdesk.kolka., s.alam, hsaini, lencare, lenovo.support, lencaresupport, North2BP, tanuj.lohani, najma.banu1, krishna.kant, me, North1bp
Dear Alam,
Two times ETA missed now Your intervention is require on this case, Please help to close this case.
Thanks & Regards,
Bhupender Yadav
Wipro Infotech-Lenovo Support
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Thursday, November 26, 2015 5:02 PM
To: North1Bp
Cc: Bhupender yadav ; Lencare ; Rita ; Lencare Support ; North2BP ; Tanuj Lohani (WI01 - GIS - IT & ITES) ; NAJMA BANU (WI01 - GIS - IT & ITES) ; Krishna Kant Sharma (WI01 - GIS - IT & ITES)
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
alam
Nov 26
to bhupender.yada., lencare, lenovo.support, lencaresupport, helpdesk.kolka., North2BP, tanuj.lohani, najma.banu1, krishna.kant, me, North1bp, hsaini
Dear Bhupender,
Dharemnedre already taken the ETA with Customer and align the Engg Kashal on this call.
Regards
Alam
#[protected]
From: bhupender.[protected]@wipro.com [mailto:bhupender.[protected]@wipro.com]
Sent: Thursday, November 26, 2015 5:09 PM
To: helpdesk.[protected]@raspl.com; s.[protected]@raspl.com; [protected]@raspl.com
Cc: [protected]@lenovo.com; lenovo.[protected]@raspl.com; [protected]@lencare.co.in; [protected]@lenovo.com; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com; kuldeep.[protected]@gmail.com; [protected]@lenovo.com
North1Bp
Nov 26
to me, krishna.kant, bhupender.yada., Lencare, Rita, Lencare, North2BP, tanuj.lohani, najma.banu1, krishna.kant
KK – why we fail to close this case on time? get this close on priority
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Thursday, November 26, 2015 5:02 PM
To: North1Bp
Cc: bhupender.[protected]@wipro.com; Lencare; Rita; Lencare Support; North2BP; tanuj.[protected]@wipro.com; najma.[protected]@wipro.com; krishna.[protected]@wipro.com
kuldeep rawat
Nov 26
to North1Bp
Dear Alok,
A per our telephonic conversation i am keeping both the HDD
Serial no. mention below.
1. 11s42t1383z1zsmkdaec49
2. in machine
once the problem is resolved i will handover one of the two HDD
Regard's
Kuldeep Singh
kuldeep rawat
Nov 26
to kaushal345kaus., s.alam, helpdesk.kolka.
fyi
[protected] Forwarded message[protected]
From: kuldeep rawat
Date: Thu, Nov 26, 2015 at 7:15 PM
Subject: Re: Bad service by lenova service center
To: North1Bp
Dear Alok,
A per our telephonic conversation i am keeping both the HDD
Serial no. mention below.
1. 11s42t1383z1zsmkdaec49 (GOOD)
Regard's
Kuldeep Singh
kuldeep rawat
Dec 15 (6 days ago)
to lenovo.support, North1Bp, Rita, Lencare, Lencare
Dear team
Still issue not resolve.
After today i am not available for any kind of repair work i have lots of work i am not here for lenovo only.
If today my problem not resolve please take back your faulty product and get back my money .
kuldeep rawat
Dec 15 (6 days ago)
to mdindia
Dear sir
Please see the pathetic service by a brand lenovo .
North1Bp
Dec 15 (6 days ago)
to Kumar, ashuthosh.sing., seema.kauser, me, tanuj.lohani, bhupender.yada., helpdesk.kolka.
Dear Kuldeep,
My team member has confirmed they have planned eng scheduled for tomorrow at Noida location as per your premises. We will close this case asap.
Regards,
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
Now Lenovo Services on your Finger.
You can download The DO app application from play store and enjoy lenovo services on your phone
Whatsapp : [protected]
Chat Support : http://support.lenovo.com/en_IN/product-service/chatsupport.page?
From: kuldeep rawat [mailto:kuldeep.[protected]@gmail.com]
Sent: Tuesday, December 15, 2015 10:14 AM
To: North1Bp; Rita; Lencare Support; Lencare; lenovo.[protected]@wipro.com
kuldeep rawat
Dec 15 (6 days ago)
to North1Bp, seema.kauser, bhupender.yada., tanuj.lohani, ashuthosh.sing., helpdesk.kolka., Kumar, bcc: mdindia
Dear Alok
Please see the first mail its already delay.
I send first mail on 28-September-2015 and today is 15-December.
How much time you take for this complaint.
On Dec 15, 2015 1:19 PM, "North1Bp" wrote:
North1Bp
Dec 15 (6 days ago)
to me, seema.kauser, bhupender.yada., tanuj.lohani, ashuthosh.sing., helpdesk.kolka., Kumar
Dear Kuldeep,
We will try to close this by tomorrow positively.
Inconvenience Regretted.
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
kuldeep rawat wrote:
ashuthosh.[protected]@wipro.com
Dec 16 (5 days ago)
to North1bp, me, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., kkrishna
Hi Alok,
Our TC Arun Singh is Onsite at the Customer Site # …
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: North1Bp [mailto:[protected]@lenovo.com]
Sent: Tuesday, December 15, 2015 11:48 PM
To: kuldeep rawat
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
Kumar Krishna
Dec 16 (5 days ago)
to Amit, MAHABOOPKHAN, ashuthosh.sing., North1Bp, me, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka.
++ Amit – Please get in touch for any help.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 12:41 PM
To: North1Bp; kuldeep.[protected]@gmail.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
Importance: High
ashuthosh.[protected]@wipro.com
Dec 16 (5 days ago)
to kkrishna, North1bp, me, averma2, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb
Hi Kumar,
As Checked with Arun OS has been Installed & Found that the System working fine …
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Wednesday, December 16, 2015 12:43 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Kumar Krishna
Dec 16 (5 days ago)
to Binayak, ashuthosh.sing., North1Bp, me, Amit, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN
Thanks a lot team….. please share the service report.
Dear Binayak – speak to customer and inform him to create recovery for future.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High
Binayak Chowdhury
Dec 16 (5 days ago)
to Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, me, Amit
Hi Krishna,
I Spoke with customer and informed to take a backup of OS in a 16 GB Pen drive. Also customer told that he has kept the system for observation.
Thanks & Regards
BINAYAK CHOWDHURY
End-To-End Specialist
Lenovo India
Chat Support: support.lenovo.com/in/hi/livechatpc
E-Support: [protected]@lenovo.com.
E –mail:[protected]@lenovo.com
From: Kumar Krishna
Sent: Wednesday, December 16, 2015 2:34 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Binayak Chowdhury
kuldeep rawat
Dec 16 (5 days ago)
to Binayak, Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, Amit
Dear Team,
I am keeping the system for observation (1day).
tomorrow i will share the my feedback.
but i want to say thanks to Mr. Arun he is very supported.
kuldeep rawat
Dec 17 (4 days ago)
to Binayak, Kumar, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, ashuthosh.sing., North1Bp, Amit, bcc: mdindia
Dear Team,
System not working, again facing same problem, please come and take back your faulty machine.
Kumar Krishna
Dec 17 (4 days ago)
to Vikram, ashuthosh.sing., North1Bp, me, Amit, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN
Dear All,
Customer reported the same issue again, can you assign to understand the issue and take this to closure.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High
[protected] Forwarded message[protected]
From: kuldeep rawat
To: Binayak Chowdhury
Cc: Kumar Krishna, "seema.[protected]@wipro.com", "bhupender.[protected]@wipro.com", "tanuj.[protected]@wipro.com", "helpdesk.[protected]@raspl.com", MAHABOOPKHAN B, "ashuthosh.[protected]@wipro.com", North1Bp, Amit kumar Verma2
Date: Thu, 17 Dec 2015 13:08:46 +0000
Subject: Re: Bad service by lenova service center
Dear Team,
System not working, again facing same problem, please come and take back your faulty machine.
On Wed, Dec 16, 2015 at 4:54 PM, kuldeep rawat wrote:
Dear Team,
I am keeping the system for observation (1day).
tomorrow i will share the my feedback.
but i want to say thanks to Mr. Arun he is very supported.
On Wed, Dec 16, 2015 at 2:41 PM, Binayak Chowdhury wrote:
Hi Krishna,
I Spoke with customer and informed to take a backup of OS in a 16 GB Pen drive. Also customer told that he has kept the system for observation.
Thanks & Regards
BINAYAK CHOWDHURY
End-To-End Specialist
Lenovo India
Chat Support: support.lenovo.com/in/hi/livechatpc
E-Support: [protected]@lenovo.com.
E –mail:[protected]@lenovo.com
From: Kumar Krishna
Sent: Wednesday, December 16, 2015 2:34 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Binayak Chowdhury
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Thanks a lot team….. please share the service report.
Dear Binayak – speak to customer and inform him to create recovery for future.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 2:25 PM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
Importance: High
Hi Kumar,
As Checked with Arun OS has been Installed & Found that the System working fine …
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Wednesday, December 16, 2015 12:43 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B
Subject: RE: Bad service by lenova service center
++ Amit – Please get in touch for any help.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Wednesday, December 16, 2015 12:41 PM
To: North1Bp; kuldeep.[protected]@gmail.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
Importance: High
Hi Alok,
Our TC Arun Singh is Onsite at the Customer Site # …
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: North1Bp [mailto:[protected]@lenovo.com]
Sent: Tuesday, December 15, 2015 11:48 PM
To: kuldeep rawat
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; Kumar Krishna
Subject: RE: Bad service by lenova service center
Dear Kuldeep,
We will try to close this by tomorrow positively.
Inconvenience Regretted.
Regards
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
kuldeep rawat wrote:
Dear Alok
Please see the first mail its already delay.
I send first mail on 28-September-2015 and today is 15-December.
How much time you take for this complaint.
On Dec 15, 2015 1:19 PM, "North1Bp" wrote:
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com
--
KULDEEP RAWAT
--
KULDEEP RAWAT
Attachments area
Preview attachment noname.eml
[Message]
North1Bp
Dec 17 (4 days ago)
to Kumar, ashuthosh.sing., me, Amit, bhupender.yada., seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, Vikram
Bhupe – get this address on priority
Regards,
Alok Mishra
Lenovo India Pvt Ltd
Gurgaon-122001.Haryana.
Now Lenovo Services on your Finger.
You can download The DO app application from play store and enjoy lenovo services on your phone
Whatsapp : [protected]
Chat Support : http://support.lenovo.com/en_IN/product-service/chatsupport.page?
From: Kumar Krishna
Sent: Thursday, December 17, 2015 6:51 PM
To: ashuthosh.[protected]@wipro.com; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
ashuthosh.[protected]@wipro.com
Dec 18 (3 days ago)
to arun.singh32, kkrishna, North1bp, me, averma2, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb, vchandra1
Hi KK,
Will Check with User & Confirm You back at ASAP …
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Thursday, December 17, 2015 6:51 PM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2
Cc: Seema Kauser; Bhupender yadav; Tanuj Lohani (WI01 - GIS - IT & ITES); helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
Kumar Krishna
Dec 19 (2 days ago)
to ashuthosh.sing., North1Bp, me, Amit, arun.singh32, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., MAHABOOPKHAN, Vikram
Team,
What is the update.
Regards,
Krishna kumar
Lencare
[protected]@lenovo.com
Lenovo India Private Limited, Minacs, Building 4A, EcoSpace
Outer Ring Road, Bangalore – 560103
Lenovo-Services
From: ashuthosh.[protected]@wipro.com [mailto:ashuthosh.[protected]@wipro.com]
Sent: Friday, December 18, 2015 10:06 AM
To: Kumar Krishna; North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; arun.[protected]@wipro.com
Cc: seema.[protected]@wipro.com; bhupender.[protected]@wipro.com; tanuj.[protected]@wipro.com; helpdesk.[protected]@raspl.com; MAHABOOPKHAN B; Vikram Chandra1
Subject: Bad service by lenova service center
Importance: High
ashuthosh.[protected]@wipro.com
Dec 19 (2 days ago)
to kkrishna, North1bp, me, averma2, arun.singh32, seema.kauser, bhupender.yada., tanuj.lohani, helpdesk.kolka., mb, vchandra1
Hi Kumar,
As Discussed, please Help me to get the RDVD resent On this & As per User he wants Mail Confirmation Too where it states the Issue will Be Resloved .
Thanks & Regards,
Ashuthosh Singh .A.
Wipro Infotech Mysore
Service delivery .
L.L : No : [protected].
From: Kumar Krishna [mailto:[protected]@lenovo.com]
Sent: Saturday, December 19, 2015 2:19 AM
To: ASHUTHOSH SINGH (WI01 - GIS - IT & ITES); North1Bp; kuldeep.[protected]@gmail.com; Amit kumar Verma2; Arun Singh
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ashuthosh.[protected]@wipro.com