Lenovo — unresolved issue more than 14 days and no response

Address:	770034
Website:	www.lenovo.com/Smartphones‎

I soumen mishra.
I have a problem with my new lenovo vibe k5 note mobile mic 1 failure issue, searched the service center in rourkela, found a service centre sprimon technology, address : shop no. Gc+151, first floor, rcms complex, panposh road, rourkela -769004.
Mob: [protected]/[protected]

They have no brain to talk with customer. If we spend huge money to purchase a brand mobile (Lenovo) and after few days when we found any issue regarding mobile. We should go to the service centre na... But your people are not good to talk..

Submitted my mobile to resolve the issue (Mic 1 fail) they told me first in warranty it will take 10 days, if without warranty then same day you will got your mobile, now i am following up for more than 7 days regularly they not receive my phone, nor call back to me for the update.
They criticized. Need immediate action in this regard,

Work order no: 8451, dtd.[protected]
My mobile [protected]