Address: | Bangalore, Karnataka |
Hi,
I bought a lenovo laptop (idea ThinkPad) costing me 60K on 2014 January. Last month my laptop was suddenly not starting.and So i went to lenovo service center Bangalore (LAPTOP STORE Sigma Arcade, 3rd Floor Airport road, Marathahalli).
I got a call next day saying motherboard is gone and i have to replace mother board. I agreed to purchase the mother board and laptop warranty is also over so it will cost me 10K. I agreed and she said it takes one week. After that i didn't get any call for 2 weeks.
I called them after 2 weeks and they said i didnt give permission to purchase the mother board and then later said this motherboard still not available. So i have to check with other service center. But i still have to pay 500Rs as service charge to get my laptop back.
My laptop still has the same problem and they didnt fix anything and i have to pay 500 Rs just to get my laptop back with out any service.
I dont understand why a lenovo certified service center cant fix a mother board issue for a laptop which cost me 60K (one year old).
This is very very frustrating and i called the service help line[protected] and complained. Got a response saying they cannot guarantee the laptop condition or parts after one year.
I hope i get some help here in finding a solution.
Regards
Arun
[protected] (bangalore) Was this information helpful? |
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