[Resolved]  Lenovo — Warranty denial

Address:

Mysore, Karnataka

I have bought Lenovo Z580 model, model name 20135 with serial number QB05247350 ideapad on 13/08/2012 from System Needs, Saraswathipuram, Mysore. As per the invoice the company has offered three years of warranty. From 2nd of Nov. 2014, the keyboard of the laptop is not functioning. As per the instruction of the Lenovo servicing centre in Mysore a complaint was registered with the company over phone through toll-free number and a copy of the invoice was sent to the company to proof of purchase department of lenovo for warranty verification on[protected]. Unfortunately the company refused to take the responsibility to repair the keyboard stating that the warranty period was over as there is only one year warranty. It is very clear from the invoice that the warranty is for a period of three years – warranty from 13-08-12 to[protected]. It is very evident that the warranty is refused on flimsy grounds. I have sent 9 e-mails to the company regarding this problem. The company has been repeatedly asking for extended warranty documents irrespective of the fact that the invoice clearly indicates that the warranty is for a period of three years (when I can produce the evidence of the correspondence). It is evident from the invoice that the problem has aroused during the warranty period. Therefore it seems that the company is trying to prolong the process and evade from the responsibility. Now it is more than one month that I couldn’t use the instrument which has caused me enormous trouble and unnecessary expense.