Lenovo — warranty service issue by lenovo.

Address:

Jaipur.

Dear sir, i have lenovo ideapad s340-14api model (Laptop-sic3j704), recently a few days ago i worked till late night on this laptop and thereafter i put it back into the laptop bag, after use of at least 5-6 hours and when i saw it back after some time, then i saw that, there is 4-5 keys of laptop warmout and look like burned from inside, and before this mail i have already sent a mail to customer care and call to lenovo but they said there is no warranty of your product for such type of damage, but i also don't know how it happened? and if it occurs due to regular work on the pc then lenovo is responsible for it, we are using your products because we want good customer care facilities and many more new technologies and other good things in your product? that was my first and last product after it, i don't want to buy any product from lenovo and i also suggest everyone of my friends and relatives don't buy it, because you don't give proper solution or service to the customer then why would we buy your products? i had purchased this pc in feb 2020 and its only 6 months old and that types of problems happened in it and your customer care executives said this would not come under warranty so what type of thing comes under warranty if it doesn't? Suppose if it was blast then who was be responsible for it that time if you don't, that is an internal type of problem which may under come the customer safety and serviceable, and if t was blast during working or there is fire occur in that pc by which very big incident could be happened on that time then who is responsible for such type of problem, i require proper answer and service. Date of incident :- 25, aug 2020 (Service request no:- [protected])