Levi's India — Not received the order from the levi

Website:

Levi.in

I ordered clothes from Levi's on 1st of april, and my area was in red so i was supposed to wait till the lockdown, but on 18th of may the delivery was opened in red zone by the government, but i didn't received the order the till now, they just provided a tracking id which was made on 6th of may and till now the order is not picked-up, and they are also not replying to the mails!
Not accepting this thing from a big company like levi's ! Please help me for the same, they are not even replying on mail
My registered email id is [protected]@gmail.com
And phone number is [protected]
And my order number is:- IND[protected]