LG AC — LG Split AC - Installation delay and confusion / no response from service department after full payment for the services

Address:Hyderabad, Andhra Pradesh

We bought a LG AC this Sunday(5/24/2015) and the product got delivered on tuesday(5/26/2015). Installatoin people messaged us on monday itself that they would come and install. but when we tried to reach them or customer care there is no progress. despite of paying full amount, we have not received any ontime service from LG service. On top of we kept calling tem by all means but in vain. what a pathetic service, can't they call and confirm by when they can install so that the buyer will not be wasting money/time for following up.
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LG Electronics customer support has been notified about the posted complaint.
May 27, 2015
Updated by Srilaxmi nidmaanuri
please reach me on [protected] to resolve the issue.
Which customer holds the product for 5days without installation an no information flow from the service person.
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Dear Srilaxmi,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team
I bought a LG AC from great estern Guwahati on 16/03/2022 and no installation is done till now
I have purchased a LG split AC from Bajaj Electronics Suncity, Hyderabad vide inv No 1246/22/S-292 dated 2/4/2022 and ac got delivered on the same day. But as on today 6.4.2022, no one has turned up from LG for installation and it is almost 4 days AC is in the same position. Their agent is calling but no one is coming for installation. Their service is utmost poor and not co-ordinated well. I regret my decision of purchasing LG AC.

Jose Thomas
Hyderabad, [protected]

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