LG Electronic India — Customer care executive was specifically rude.

Address:

New Delhi, Delhi

i raised a complaint regarding the replacement of the AC compressor on 24th of may 2015. few people from LG came at my place checked and the compressor is faulty. where i specifically mention in my complaint regarding the faulty compressor already and there wasn't any need for such a check up. they forced me to give service charges i.e, rs. 562 and gave me the receipt of the same. they said engineer will visit me in soon and change the compressor as the compressor is order and they will change it by 25th may 2015. on 25 may again people from Lg came and again said compressor is not working it needs to be changed. here the point is after i paid the service charges the request for compressor was not been made but gain they said the work will get done on the 25th may itself. since then i am calling customer care and nobody really is paying attention to my complaints neither they were ready to give a cause for such delay. neither i was intimated of such delay. i called customer care today i.e 27th of may 2015 asking for status then customer care executive started laughing when i was informing him the problem and issues for which i am calling. i asked him what was there to laugh them also he kept his laugh on which made me little angry but again i was in my best behavior so told him this is not what he should be doing and just asked him to forward the call. when i asked him his name he said he is Amit and his employee id. 217. i asked him to forward the call to customer care supervisior. after a long request he finally forwarded the call. point is i did tried earlier to get in touch with the supervisor but my calls were always put on hold and ultimately were ended from their side. Now i asked the supervisor for mr. raj narain the supervisor of the escalation department (as informed by him) to register the complaint regarding such behavior of the customer care executive. he refused to take any complaints rather he said we dont have any such mechanism for such complaints. if they dont have such mechanism then how does these issues as regularised. when i asked him where should i complaint then he said website but again on website i didnt find any such thing. he totally refused to give me his employee id which i think should not be a issue but if it was then atleast my complaint should have been registered when asked multiple times. i need LG to look into the matter and take necessary action. i need and apology regarding the kind of harassment i faced and also for the mental harassment that i have been facing dealing with such people. i hope necessary steps will be taken from LG's side.